Merchant Success Associate

Job not on LinkedIn

🔥 35 minutes ago

🌐 United States, Canada, +2 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇬🇧 United Kingdom – Remote 🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Skio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Skio is a subscription management platform that enables businesses to easily sell and manage subscriptions with a focus on user-friendly interfaces and comprehensive analytics. Trusted by brands such as Liquid I. V. , Bulletproof, Milk Bar, and Unilever, Skio helps companies increase revenue and reduce customer service issues with its clean, simple-to-understand interface and innovative features like passwordless login and conditional cancel flows. Skio is designed for easy integration with Shopify stores and offers a smooth transition from other subscription providers with its white-glove onboarding service. It is known for its responsive engineering team and frequent release of new features to enhance the subscription experience.

📋 Description

• Design and run scaled onboarding and audit calls • Create automated email campaigns and in-app messaging for merchant cohorts • Own merchants' first 90 days and drive rapid onboarding and activation • Partner with Marketing and Product to create educational resources, video tutorials, best-practice guides, and how-to articles • Monitor merchant health metrics and conduct proactive outreach to mitigate churn • Demonstrate Skio platform features to drive merchant ROI and simplify business operations • Build self-service resource libraries that reduce support needs and drive merchant success • Build systems, content, and programs supporting Skio's Growth tier merchants

🎯 Requirements

• 1–8 years of experience in Customer Success, Onboarding, Sales Development, or Technical Support • Experience ideally within subscription or the Shopify ecosystem • Comfortable with, or eager to learn, Planhat for email sequencing, automation, and scaled communication • Ability to write clear, actionable guidance and simplify complex concepts • Ability to manage a high volume of accounts in a process-driven, proactive manner • Resourcefulness and ability to find scalable solutions in a high-growth environment • Bonus: passion for building Shopify stores or subscription experiences • Bonus: network within the Shopify Plus partner ecosystem • Bonus: experience as a Skio merchant/user • Bonus: startup experience building processes from scratch

🏖️ Benefits

• Remote-first culture: work from wherever you are; no commute, no borders • Direct collaboration with Product and Engineering teams • Opportunity to work with top e-commerce brands • High-impact work influencing hundreds of growing brands simultaneously