Retail Operations Manager

Job not on LinkedIn

🔥 15 minutes ago

🇺🇸 United States – Remote

💵 $120k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Skylight

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏭 Manufacturing

📣 Marketing

💼 Consulting

💰 Venture Round on 2020-09

Manufacturing • Marketing • Consulting

Skylight is a company that offers digital picture frames and calendar devices designed to bring families together and simplify household organization. Their products include a Skylight Frame, which allows users to share photos and videos with loved ones through an anti-glare touchscreen display, and the Skylight Calendar, which displays everyone's schedules in one interactive device. These products are easy to set up, do not require a subscription, and aim to keep users connected and organized. Skylight frames and calendars are touted as great gifts, especially for keeping family memories alive and ensuring ease of communication among multiple family members.

📋 Description

• Execute global fulfillment for retail accounts across US and international markets to optimize delivery performance, cost efficiency, and customer satisfaction • Develop and monitor KPIs including on-time delivery, fill rate, lead time, chargeback percentage, and cost • Track incoming shipments and quantities and analyze inventory levels against retailer on-hand quantities, sell-through, planned orders, and incoming shipments • Communicate with retailer partners and inventory teams on planned future orders and open shipments • Partner with Sales and Planning on forecast changes • Establish and maintain relationships with 3PLs, outbound transportation brokers, and outbound carriers • Manage 3PL fulfillment for wholesale accounts and create and maintain retailer-specific SOPs • Own retailer routing guides and compliance requirements, including labels, ASN accuracy, packaging, and appointment rules • Monitor and report order processing lead times, troubleshoot, and escalate fulfillment issues • Execute EDI documents including 850 Purchase Orders, 856 Advanced Ship Notices, and 810 Invoices • Maintain NetSuite as the order management system of record through fulfillment phases • Lead dispute resolution for shipment penalties, order errors, and retailer-assigned fees • Lead onboarding of new retail partners and new product launches with Sales, Planning, and the 3PL • Document processes to enable peer coverage of accounts • Lead continuous improvement initiatives across global fulfillment operations

🎯 Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field • 4+ years of experience in retail fulfillment operations, or supply chain management • Demonstrated experience managing fulfillment and delivery operations with 3PLs to retailers • Proven experience managing fulfillment for the following retail accounts (Target, Best Buy) • Experience with outbound transportation management and broker/carrier negotiations • Experience with EDI order flow (850 / 856 / 810) and retailer portals • Proficiency as a user of warehouse management systems • Advanced analytical and problem-solving skills with data-driven decision-making ability • Excellent project management skills with experience leading cross-cultural teams • Bonus: Proven experience managing fulfillment for Costco, Walmart, Sam’s Club, or BJ’s • Bonus: Experience onboarding new retailers or running a distributor program • Bonus: Experience with international retail shipments (ocean, forwarders, direct-to-retailer) • Bonus: MBA or MS in Supply Chain Management, International Business, or related field • Bonus: Experience with major ERP systems (NetSuite) and fulfillment automation platforms • Bonus: Six Sigma certification or similar process improvement qualifications • Bonus: Multi-lingual capabilities • Bonus: Track record of successful change management in complex organizations

🏖️ Benefits

• Competitive Salary + Equity Package • 401K matching • Wellness, learning, and home-office budgets • Health, Dental & Vision Medical Plans • Tremendous autonomy to set the direction of your work • Unlimited PTO • Company holidays on the first Friday of every month (Excluding November, December, and January) • Medical, dental, vision, and paid time off