Senior Manager, Retail Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $180k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 8%

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Skylight

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏭 Manufacturing

📣 Marketing

💼 Consulting

💰 Venture Round on 2020-09

Manufacturing • Marketing • Consulting

Skylight is a company that offers digital picture frames and calendar devices designed to bring families together and simplify household organization. Their products include a Skylight Frame, which allows users to share photos and videos with loved ones through an anti-glare touchscreen display, and the Skylight Calendar, which displays everyone's schedules in one interactive device. These products are easy to set up, do not require a subscription, and aim to keep users connected and organized. Skylight frames and calendars are touted as great gifts, especially for keeping family memories alive and ensuring ease of communication among multiple family members.

📋 Description

• Lead and develop two Retail Operations Managers by setting expectations, coaching weekly, reviewing accounts, building standards, and hiring as the team grows • Own the retail operations strategy and 12–24 month roadmap covering new retailers, new channels, international expansion, systems, 3PL capacity, and headcount • Serve as escalation point for retailer operations and vendor-compliance leaders • Run quarterly reviews with largest accounts alongside Sales • Own the cross-account scorecard covering OTIF, fill rate, lead time, chargeback percentage of sales, freight cost per unit, and dispute win rate • Report the scorecard to leadership monthly with clear actions • Lead chargeback and deduction prevention by identifying recurring causes, fixing them with 3PLs and carriers, and quantifying savings • Own the retail order-to-cash process with Sales, Accounting, and Planning, including EDI, NetSuite, retailer portals, and automation • Coordinate forecast-to-ship with Sales, Planning, and Purchasing, including container loads, allocation rules, and inventory commitments • Work with the 3PL Manager on network design, site capacity, and warehouse retailer requirements • Evaluate build-versus-buy and direct-versus-distributor decisions and present recommendations to the executive team • Lead new retailer onboarding and large product launches as the single accountable owner • Own retail freight strategy, including broker and carrier mix, prepaid versus collect, rates, and service • Build the operating rhythm through weekly team reviews, monthly business reviews, and an annual retailer compliance calendar

🎯 Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field • 8+ years of experience in retail fulfillment operations or supply chain management, including 3+ years leading retail logistics for national retailers • 2+ years managing people, including coaching and performance management of managers or senior individual contributors • Proven experience managing fulfillment for multiple national retailers (Costco, Walmart, Sam’s Club, Target, Best Buy) • Track record of designing and delivering a multi-quarter operational initiative with measurable results • Strong financial skills: landed cost, freight cost, chargeback ROI, and building a business case • Experience with EDI, ERP (NetSuite or similar), and retailer portals • Excellent written communication and the ability to present to executives • Experience leading a team through rapid growth in number of retailers or volume (bonus) • Experience onboarding new retailers or running a distributor program (bonus) • Experience with international retail and ocean freight (bonus) • Experience with 3PL network design or a 3PL transition (bonus) • MBA or MS in Supply Chain Management, International Business, or related field (bonus) • Experience with consumer electronics or subscription hardware businesses (bonus) • Track record of successful change management in complex organizations (bonus) • Experience building dashboards or automation (SQL, Google Sheets, BI tools) yourself (bonus)

🏖️ Benefits

• Competitive Salary + Equity Package • 401K matching • Wellness, learning, and home-office budgets • Health, Dental & Vision Medical Plans • Tremendous autonomy to set the direction of your work • Unlimited PTO • Company holidays on the first Friday of every month (Excluding November, December, and January) • Paid time off