Risk & Payment Operations Associate

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🎲 Risk

🚫👨‍🎓 No degree required

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Slash

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💳 Fintech

🤝 B2B

🏦 Banking

Fintech • B2B • Banking

Slash is a financial technology company that is reimagining banking to cater specifically to the needs of various industries. They offer innovative solutions such as corporate cards, business banking services, and cryptocurrency transaction capabilities, emphasizing flexibility and specific features tailored to different business types. With services ranging from high-yield accounts, stablecoin payments, to working capital options, Slash aims to provide a comprehensive financial platform designed to accelerate the success of businesses in the modern economy.

📋 Description

• Investigate payment reviews, processing exceptions, and unusual transaction activity across ACH, wires, RTP, cards, checks, and other supported payment rails • Manage financial-partner information requests from intake through resolution, including account-activity review, customer-document gathering, and response preparation • Communicate with customers about payment delays, documentation requests, transaction reviews, returns, recalls, disputes, and account restrictions • Review transaction purposes, customer and counterparty relationships, supporting documentation, and broader account activity for inconsistencies or potential risk • Recommend whether transactions should be released, returned, escalated, or subjected to additional review • Coordinate payment recalls, returns, rejected transactions, beneficiary issues, and other time-sensitive payment events • Escalate potential fraud, money laundering, sanctions, account misuse, and other compliance concerns • Maintain accurate, defensible case records documenting reviewed information, analysis, and decision rationale • Monitor operational queues and service levels, prioritize urgent or high-impact cases, and resolve outstanding issues • Identify failure points, customer-friction patterns, and control gaps; improve tooling and automate manual workflows with Product and Engineering • Develop procedures, investigation templates, escalation standards, and operational playbooks • Analyze operational and risk trends and communicate actionable insights to stakeholders and leadership • Help launch and operationalize new payment rails, products, and financial-partner relationships through scalable workflows and controls

🎯 Requirements

• 2+ years of experience in payment operations, risk operations, fraud investigations, compliance operations, banking operations, or related work at a fintech, bank, payments company, or financial institution • Working knowledge of payment systems and transaction lifecycles, including ACH, domestic and international wires, RTP, cards, or comparable payment rails • Strong investigative judgment for evaluating customer explanations, transaction patterns, counterparties, and supporting documentation • Excellent written communication skills for clearly summarizing complex investigations and communicating sensitive decisions • Strong organizational skills and exceptional attention to detail when managing multiple time-sensitive cases • Ability to make decisions with incomplete information and identify when additional diligence or escalation is necessary • Ability to balance customer experience, operational urgency, fraud exposure, and compliance requirements • Exceptionally high agency and ability to execute without detailed direction • Ability to collaborate with Compliance, Customer Success, Product, Engineering, and external financial partners • Interest in using technology and AI to improve investigations, reduce manual work, and build scalable operational systems • Experience with payment RFIs, recalls, returns, disputes, transaction holds, or other payment exceptions • Familiarity with BSA/AML, sanctions, fraud, and transaction-monitoring concepts • Knowledge of NACHA rules, wire-payment operations, card-network processes, or real-time payment systems • Experience investigating business customers, complex funds flows, cross-border payments, crypto-related activity, or stablecoin transactions • Experience with sponsor banks, payment processors, card networks, or regulated financial partners • Experience writing standard operating procedures, escalation frameworks, or investigation playbooks • Familiarity with SQL, spreadsheets, dashboards, or analytical tools • Experience with case-management, customer-support, transaction-monitoring, or identity-verification tools • Experience in a fast-paced startup environment

🏖️ Benefits

• Best-in-class health, vision, and dental coverage • Unlimited and flexible PTO • In-office perks, including lunch, dinner, and transportation • High-autonomy, ownership-driven culture • Competitive compensation and equity package