Car Service Dispatcher

Job not on LinkedIn

🔥 3 minutes ago

🗽 New York – Remote

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⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

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Logo of Slash Staffing

Slash Staffing

11 - 50 employees

Founded 2024

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Slash Staffing is a staffing agency specializing in providing affordable remote staffing solutions for businesses. They connect clients with a diverse range of skilled professionals, including virtual assistants, customer support representatives, digital marketers, and software developers, allowing companies to focus on their core operations while Slash Staffing handles the hiring process. Their pre-screened candidates are ready to take on various roles, helping organizations achieve efficiency and success without the high cost associated with traditional hiring.

📋 Description

• Coordinate and dispatch drivers for scheduled and incoming transportation requests • Monitor active trips and coordinate drivers and passengers • Assign appropriate drivers and vehicles based on location, availability, and scheduling needs • Navigate maps, routes, locations, and local transportation logistics • Identify and resolve scheduling conflicts and transportation issues • Monitor operations and make quick decisions when adjustments are necessary • Communicate with customers regarding transportation needs, scheduling, and updates • Answer and manage incoming phone calls and service requests • Communicate with drivers regarding assignments, pickups, changes, and operational updates • Provide professional customer service and escalate complex situations when necessary • Enter, update, and maintain trip and customer information • Assist with scheduling and managing reservations • Maintain organized records and operational information • Support the owner and team with administrative and coordination tasks • React to cancellations, delays, scheduling conflicts, and unexpected issues • Anticipate logistical problems and manage multiple priorities

🎯 Requirements

• Previous experience in dispatching, transportation logistics, scheduling, or a similar operational role is strongly preferred • Experience with a car service, taxi service, limousine company, transportation company, delivery operation, or logistics organization is a significant advantage • Strong understanding of maps, routing, locations, and dispatch logistics • Excellent spoken and written English with the ability to communicate naturally and clearly • Comfortable handling phone-based communication with customers and team members • Strong organizational and multitasking abilities • Ability to think quickly and make sound decisions in real time • Comfortable working independently in a remote environment • Strong attention to detail and accuracy when handling schedules and trip information • Reliable internet connection and a professional remote workspace

🏖️ Benefits

• Potential Growth Opportunity • Responsibilities may expand into additional areas of dispatching, operations, scheduling, and administrative management as performance develops

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