Podcast Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $19 - $22 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Slate Magazine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

📱 Media

Media

Slate Magazine is a digital magazine that offers a variety of content including news, politics, culture, technology, business, life, advice, and podcasts. It publishes insightful articles on current events, cultural reviews, and lifestyle tips, along with engaging podcasts. Slate provides its audience with critical reporting and analysis across multiple domains, aiming to inform and entertain. The magazine attracts readers who seek depth and perspective on important issues and trends.

📋 Description

• Respond to inbound listener questions via email about sign-up issues, login problems, billing questions, gift redemption, and podcast app setup • Troubleshoot common listener issues • Flag recurring issues or trends in ticket volume to the team • Look up listener accounts and take action within policy, including updating account details, issuing refunds or receipts, and resolving billing discrepancies • Explain premium feeds, gifting, and subscription plans in clear, friendly language • Recognize outstanding issues or platform bugs and route them to the appropriate internal team • Keep internal FAQs and documentation up to date • Serve as the first point of contact for listeners across Supporting Cast's podcast subscription platform

🎯 Requirements

• 1–2 years of experience in a customer support role • SaaS, subscriptions, or consumer apps experience is a plus • Genuine customer-first mindset • Excellent written communication • Problem-solving mindset • Good judgment about what to resolve directly versus what to escalate • Reliable and organized • Comfortable owning a queue of tickets on a part-time schedule • Experience with subscription or membership businesses is nice to have • Familiarity with podcast apps and RSS feeds is nice to have • Experience with support or ticketing tools such as Zendesk, Help Scout, or Intercom is nice to have • Genuine interest in podcasting or the broader creator economy is nice to have

🏖️ Benefits

• Competitive salary • Comprehensive benefits program for eligible employees • Three subsidized medical plans through Aetna • Two dental plans through Aetna • Flexible spending accounts • Remote-first work environment • Family-friendly team