Resolution Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sleep Number Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

🏭 Manufacturing

🍽️ Food & Beverage

💰 $10M Post-IPO Equity on 2009-10

Healthcare • Manufacturing • Food & Beverage

Sleep Number Corporation is a company dedicated to improving the quality of sleep through innovative products and services. They focus on developing personalized sleep solutions, including customizable mattresses and sleep tracking technology. With a strong emphasis on customer service, manufacturing, and innovation, Sleep Number strives to create a positive sleep experience that changes lives. They are committed to an inclusive and respectful workplace culture and offer careers across various areas such as sales, field services, customer service, and corporate roles.

📋 Description

• Serve as the single point of contact for customers experiencing delivery disruptions, reschedules, or service failures • Proactively contact customers to explain service issues, coordinate rescheduled delivery plans, and set clear expectations • Answer escalated customer calls • Support field technicians, logistics partners, and customer service teams by coordinating information and resolution steps • Review customer feedback and satisfaction surveys to identify unresolved concerns and initiate proactive outreach • Collect and document information from internal partners to support issue resolution • Communicate with customers via phone, email, and case management tools • Monitor case progress and ensure follow-up actions are completed within established service levels • Document customer insights and recurring themes for continuous improvement discussions • Execute defined retention actions and maintain customer contact through resolution and post-resolution follow-up, including the first 100 nights following a prevented cancellation

🎯 Requirements

• Minimum two years of customer service or customer resolution experience, including exposure to escalated or non-routine issues • An equivalent combination of education and relevant customer-facing experience may be considered • Professional verbal and written communication skills • Ability to manage multiple concurrent cases, prioritize work effectively, and meet established service expectations in a fast-paced environment • Proficiency with customer support systems and standard office software applications • Dedicated, safe, and reliable workspace supporting sustained use of standard office equipment • Availability for Second Shift hours (11:30am-8:00pm CT) with occasional rotational weekend support • Ability to complete a four-week training schedule, 8:00am-4:30pm CT, Monday through Friday

🏖️ Benefits

• Medical insurance • Pharmacy insurance • Dental insurance • Life insurance • Disability insurance • 401(k) • Paid time off • Additional resources supporting emotional, financial, career, community, and physical wellbeing • Dedicated, safe, and reliable workspace arrangement