Commercial CRM Business Analyst – Salesforce

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🔥 5 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐🕵️ Salesforce Analyst

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Slipstream IT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

🏥 Healthcare

💊 Pharmaceuticals

Consulting • Healthcare • Pharmaceuticals

Slipstream IT is a strategic partner specializing in redefining IT solutions for the life sciences sector. They offer a comprehensive range of services including IT strategy and consulting, cloud-based solutions, and IT support specifically tailored to healthcare and pharmaceutical companies. With a focus on streamlining IT management and enhancing compliance and quality, Slipstream provides expertise as a certified Veeva solutions provider, serving over 200 clients in the life sciences industry.

📋 Description

• Lead discovery and requirements-gathering sessions with client stakeholders across commercial functions (Sales, MSL, KAM, Payer/Market Access, FRM, and related field and home office personas). • Translate business requirements into user stories, process flows, and functional design documentation that Architects and developers can build from. • Serve as the day-to-day functional lead on client engagements, running working sessions, managing stakeholder questions, and keeping business and technical teams aligned. • Partner with Solution Architects to validate that proposed designs reflect real commercial field workflows and won't create adoption friction. • Support pre-sales activities, including scoping calls, discovery workshops, and effort estimation for Agentforce Life Sciences Cloud opportunities. • Author and facilitate UAT scripts, test scenarios, and training materials aligned to commercial use cases. • Document current-state and future-state process maps for territory management, call planning, account/customer 360, sample management, and related commercial workflows. • Identify where Agentforce agents can be applied to commercial workflows (e.g., call prep, next-best-action, insights summarization) and translate those opportunities into requirements. • Communicate clearly and credibly with client stakeholders ranging from field end users to commercial operations leadership. • Collaborate with project managers to manage scope, timeline, and change requests across the engagement.

🎯 Requirements

• 5+ years of experience supporting commercial CRM for pharma or biotech, with hands-on experience in at least one of: Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, or IQVIA OCE. • Solid understanding of pharma commercial operations and how CRM supports the day-to-day work of common field and home office personas, including MSLs, Sales/Reps, Key Account Managers (KAM), Payer/Market Access teams, and Field Reimbursement Managers (FRM). • Demonstrated experience as a functional Business Analyst: requirements gathering, process documentation, user story writing, and UAT support. • Strong verbal and written communication skills, with proven ability to lead client conversations and build trust with both business and technical stakeholders. • Experience working alongside Solution Architects and developers on system design, without owning the architecture yourself. • U.S. based; authorized to work in the United States. • Comfortable working in a remote, client-facing consulting environment with travel as needed for client engagements.

🏖️ Benefits

• 401k match • Comprehensive group health, dental, vision benefits • Life insurance/LTD • Discretionary PTO