Director, Enterprise CRM Delivery

Job not on LinkedIn

🔥 5 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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👻 Ghost score 11%

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Slipstream IT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

🏥 Healthcare

💊 Pharmaceuticals

Consulting • Healthcare • Pharmaceuticals

Slipstream IT is a strategic partner specializing in redefining IT solutions for the life sciences sector. They offer a comprehensive range of services including IT strategy and consulting, cloud-based solutions, and IT support specifically tailored to healthcare and pharmaceutical companies. With a focus on streamlining IT management and enhancing compliance and quality, Slipstream provides expertise as a certified Veeva solutions provider, serving over 200 clients in the life sciences industry.

📋 Description

• Provide oversight across multiple concurrent CRM transformation and implementation programs • Ensure engagements are delivered against agreed scope, timeline, budget, quality, and client expectations • Establish delivery standards, governance, methodologies, templates, and quality controls • Conduct portfolio and project health reviews and identify delivery, resource, financial, and client risks • Develop recovery plans for projects requiring intervention and serve as an escalation point for complex delivery issues • Ensure transition from implementation into hyper care and managed services • Lead delivery for Veeva Vault CRM, Salesforce Life Sciences Cloud, and related commercial and medical platforms • Oversee CRM migrations, implementations, integrations, testing, deployment, and post-go-live support • Manage resource planning and capacity across the CRM delivery organization • Lead, coach, and develop CRM delivery managers, project managers, business analysts, functional consultants, and technical resources • Build client relationships and participate in steering committees, executive status meetings, QBRs, and critical program discussions • Monitor project financial performance, including revenue, margin, utilization, burn, and forecast-to-complete • Support estimation, staffing, delivery planning, proposals, SOWs, and RFP responses • Establish and improve the Enterprise Transformation delivery framework, governance, status reporting, RAID management, testing, release management, cutover, and hyper care • Drive AI and automation opportunities across CRM delivery and managed services

🎯 Requirements

• 10+ years of experience delivering enterprise technology, CRM, or digital transformation programs, preferably within life sciences • 5+ years of experience leading teams and/or overseeing multiple client engagements • Strong experience with Veeva CRM/Vault CRM, Salesforce, or comparable enterprise CRM platforms • Demonstrated experience delivering complex CRM implementations, migrations, or global transformation programs • Strong understanding of Commercial, Medical Affairs, and/or Market Access processes within pharmaceutical or biotechnology organizations • Experience managing distributed onshore/offshore delivery teams • Strong understanding of project financials, resource planning, utilization, margin management, and forecasting • Experience supporting proposals, estimates, SOW development, and client presentations • Strong executive communication, client management, and problem-solving skills • Ability to operate effectively in a fast-growing consulting environment with multiple competing priorities

🏖️ Benefits

• 401k match • Comprehensive group health, dental, vision benefits • Life insurance/LTD • Discretionary PTO