Director, eCommerce Platform Delivery

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🔥 0 minutes ago

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

⏰ Full Time

🔴 Lead

🛍️ E-commerce

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SupplyLogic

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

SupplyLogic is a B2B supply-chain and marketing fulfillment company that centralizes tactical sourcing, production, fulfillment and vendor management for branded print, promotional merchandise, and distribution. The company helps marketing teams reduce cost and complexity, enforce brand governance across large multi-location rollouts, and improve speed and accuracy for campaigns and operational materials across industries such as retail, hospitality, healthcare and manufacturing. SupplyLogic offers end-to-end optimization services—assessments, sourcing, and execution—to drive measurable improvements in cost, speed, and brand outcomes.

📋 Description

• Lead the eCommerce Solutions Consultant team across both B2B and B2C platform engagements, with clear ownership boundaries, defined roles, documented priorities, measurable expectations, and accountability for delivery outcomes. • Lead team execution by partnering with Project Managers on project scoping, effort estimation, technical feasibility, prioritization, and resource planning. The team operates in a hybrid environment that incorporates waterfall and agile methodologies, with an emphasis on improving delivery predictability, visibility, and follow-through. • Own the eCommerce platform delivery lifecycle, from requirements validation through configuration, customization, testing, launch, post-launch optimization, and ongoing operational support. • Partner directly with internal business stakeholders (Customer Success, Account Management, Sales) and customers to elicit, document, and validate customer requirements. Translate business needs into platform configurations and technical solutions, ensuring requirements are clearly understood, properly scoped, and aligned with platform capabilities before development work begins. • Contribute to hands-on technical work as necessary, including writing and reviewing SQL queries against databases, reading, reviewing, developing, troubleshooting, and providing technical direction on .NET customizations, validating and estimating technical solutions before client commitment, and participating in architecture and design reviews. • Partner with the VP of Applications, VP of Development, and QA Lead to establish, document, and enforce repeatable delivery processes, including discovery templates, configuration standards, testing protocols, launch checklists, handoff procedures, intake processes, prioritization practices, and delivery status reporting. • Partner with Customer Success, Sales, and Account Management on an ongoing basis to serve existing customers, including managing programs such as pop-up shops, seasonal merchandise launches, and similar campaigns, site maintenance, issue resolution, and enhancements while balancing customer commitments with team capacity and platform constraints. • Develop and coach team members, including structured cross-training across the four supported platforms, technical skill development, career progression planning, performance feedback, and accountability for individual delivery commitments. • Operate effectively in a fully remote environment, including building team cohesion across distributed locations, running structured virtual team meetings, and maintaining strong written communication and documentation habits.

🎯 Requirements

• Eight or more years of progressive experience in eCommerce platform implementation and delivery, with at least three years in a leadership or team management capacity. • Demonstrated experience standing up B2B ecommerce platforms from scratch, including discovery, configuration, custom development, integration, testing, and launch. • Hands-on technical proficiency in SQL, including the ability to write, troubleshoot, and optimize queries against databases. • Hands-on technical proficiency in .NET, including the ability to read, review, troubleshoot, and provide technical direction on .NET application code and customizations. This is a working technical role, not a purely managerial one. • Demonstrated experience in both traditional waterfall project execution and Agile/Scrum team leadership. • Strong business analysis skills, including the ability to elicit requirements from non-technical business stakeholders, ask the right questions to surface unstated needs, and document requirements in a way that development teams can build against. • Strong process orientation, with a demonstrated track record of building and enforcing repeatable delivery processes, improving team accountability, and creating visibility into work status, risks, dependencies, and timelines. • Experience managing technical staff with demonstrated ability to delegate and trust team members to execute independently. • Excellent written and verbal communication skills, with the ability to translate between technical teams, business stakeholders, and client-facing audiences. • Demonstrated ability to operate independently in a fully remote environment, manage multiple concurrent platform engagements, and deliver against committed timelines with minimal oversight.

🏖️ Benefits

• Remote work options • Professional development opportunities