Customer Success Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Florida, +6 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Smartaira

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1972

📡 Telecommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Smartaira is a telecommunications company that provides fiber-based high-speed internet, managed Wi-Fi, satellite and streaming TV (DIRECTV), and VoIP digital voice services tailored for multifamily communities and property owners. It offers instant activation (InstantON), resident portals, public and private Wi‑Fi, Plume mesh integrations, 24/7 live technical support, and both retail and bulk/bundled plans for residents and property managers. Smartaira emphasizes fast symmetrical Multi‑Gig speeds, unlimited data options, and on-site support and integrations for property management systems.

📋 Description

• Serve as the primary point of contact for assigned clients, ensuring strong and lasting relationships through proactive customer engagement techniques such as regular check-ins, tailored communication plans, and the use of CRM tools to track and enhance interactions. • Address client inquiries and concerns promptly to maintain satisfaction and build trust. • Assist in creating and managing detailed project plans and timelines under the guidance of the Customer Success Manager. • Lead on-site launch events and facilitate virtual and in-person resident engagement activities. • Collect and report client feedback using Voice of Customer (VoC) methodologies such as surveys, interviews, and data analytics to identify areas for service enhancement and inform strategic decisions. • Work closely with the Customer Success Manager to prepare materials for client account reviews and strategy discussions.

🎯 Requirements

• Bachelor’s degree in Business Administration, Communications, or a related field (preferred). • Minimum of 3 years of experience in a client-facing role, preferably in customer success or project management. • Familiarity with customer engagement ticketing systems, such as FreshDesk, is preferred. • Experience in property management or telecommunications is a plus.

🏖️ Benefits

• 401K • PTO & Holidays • Medical, Dental, Vision, Medical FSA