Customer Success Coordinator

Job not on LinkedIn

🕒 July 7

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smartaira

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1972

📡 Telecommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Smartaira is a telecommunications company that provides fiber-based high-speed internet, managed Wi-Fi, satellite and streaming TV (DIRECTV), and VoIP digital voice services tailored for multifamily communities and property owners. It offers instant activation (InstantON), resident portals, public and private Wi‑Fi, Plume mesh integrations, 24/7 live technical support, and both retail and bulk/bundled plans for residents and property managers. Smartaira emphasizes fast symmetrical Multi‑Gig speeds, unlimited data options, and on-site support and integrations for property management systems.

📋 Description

• Serve as the primary point of contact for assigned clients through proactive customer engagement, regular check-ins, tailored communication plans, and CRM tools • Address client inquiries and concerns promptly to maintain satisfaction and build trust • Create and manage detailed project plans and timelines under the guidance of the Customer Success Manager • Lead on-site launch events and facilitate virtual and in-person resident engagement activities • Liaise between clients, vendors, and internal teams to ensure seamless project execution • Collect and report client feedback using Voice of Customer methodologies, including surveys, interviews, and data analytics • Contribute to process refinement for improved efficiency and effectiveness • Prepare materials for client account reviews and strategy discussions • Collaborate with sales, engineering, and operations teams to support timely solution delivery • Develop and implement project budgets by monitoring costs and identifying budget efficiencies • Prepare reports detailing project progress and outcomes • Perform other directives as required

🎯 Requirements

• Strong customer service acumen with the ability to build rapport and trust with clients • Proficient in utilizing customer engagement frameworks such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) • Exceptional interpersonal and communication skills, with a proven ability to adapt messaging for various stakeholders • Strong organizational and multitasking abilities with excellent follow-through, including proficiency in prioritizing competing demands and managing multiple projects • Proficient in Microsoft Office Suite, customer relationship management (CRM) tools, and project management software • Effective written and verbal communication skills • Analytical problem-solving capabilities, with the ability to leverage data insights to drive process improvements and customer satisfaction • Flexibility to work outside regular business hours, including weekends, when necessary • Ability to travel extensively to support client engagements and project launches • Minimum of 3 years of experience in a client-facing role, preferably in customer success or project management • Familiarity with customer engagement ticketing systems, such as FreshDesk, is preferred • Experience in property management or telecommunications is a plus • Candidate must be located in Florida

🏖️ Benefits

• 401K • PTO & Holidays • Medical, Dental, Vision • Medical FSA

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