Master Service Technician

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🔥 2 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Smart Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

🚗 Transport

B2B • Enterprise • Transport

Smart Care is a company that specializes in the repair and maintenance of foodservice equipment, ensuring that grocery stores, convenience stores, restaurants, and non-commercial foodservice providers remain operational and efficient. With a focus on improving uptime and reducing operating costs, Smart Care offers a wide range of services, including equipment repair, maintenance, design, and installation for both hot side and cold side equipment such as ovens, fryers, refrigeration systems, and HVAC systems. The company is notable for having over 1000 technicians across 50 provider locations in the United States and has been named the 2024 Foodservice Equipment Repair and Maintenance Company of the Year. Smart Care emphasizes professional service, social impact, and community support, while also providing career opportunities with competitive pay and mentorship programs.

📋 Description

• Deliver customer service in the field to define service problems, collect data and diagnose repair work • Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment • Communicate with manufacturers as needed to help with diagnoses and parts identification • Consult with the Technical Assistance Group for technical support while on-site • Install all parts ordered for the customer in a timely and professional manner • Promote and recommend other services provided by Smart Care to customers when needed • Produce accurate and timely administrative documents • Follow safe work practices and accident prevention procedures • Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory • Maintain productivity levels in accordance with company standards

🎯 Requirements

• High School Diploma or equivalent • 2 years of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC or relevant adjacent industry experience • Valid driver’s license and acceptable motor vehicle record • Willingness and ability to be involved with an emergency on-call rotation that includes nights and weekends • Availability for occasional overnight travel as assigned • Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA) or relevant military experience

🏖️ Benefits

• On-the-job training with available on-demand technical support • Professional CFESA certifications with potential for advancement • Receive a company service vehicle, fuel card, tablet, and cell phone for business use • Market-leading benefits program, including 401k and paid time off • Extensive training and technician support to help you achieve your goals