Implementation Project Manager, Staffing Industry

🕒 June 2

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🔴 Lead

👷‍♀️ Project Manager

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Smartlinx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

☁️ SaaS

👥 HR Tech

🤝 B2B

💰 Private equity on 2020-04

SaaS • HR Tech • B2B

Smartlinx is a SaaS workforce management and HR platform purpose-built for senior care providers and healthcare staffing organizations. It delivers scheduling, time & attendance, payroll, PBJ/CMS compliance reporting, workforce analytics, unified HR (recruiting, onboarding, benefits), contingent staff and vendor management, and mobile employee tools to optimize labor, maintain regulatory compliance, and improve staff engagement and retention.

📋 Description

• Manage multiple implementation projects simultaneously, ensuring delivery on time, within scope, and within budget. • Drive accountability across both internal teams and customer stakeholders to ensure project success. • Develop and maintain detailed project plans, timelines, status reports, and project documentation. • Lead project meetings, ensuring effective communication, alignment, and follow-through on action items. • Facilitate business process review and requirements-gathering sessions to clearly define customer needs and implementation goals. • Configure applications to support customer requirements and operational workflows. • Configure and customize enterprise-grade software to align with each customer's unique requirements. • Coordinate and support testing activities, including internal validation and client-led user acceptance testing. • Identify project risks, dependencies, and roadblocks proactively, while developing mitigation strategies to minimize project impact. • Document project progress, client interactions, decisions, and implementation history throughout the project lifecycle. • Conduct training for customers’ end users, contracted accounts, and vendor representatives as needed. • Perform front line customer support functions, including but not limited, to ticket resolution for live accounts as needed. • Collaborate with leadership to escalate and resolve issues when necessary while maintaining strong client relationships. • Contribute to continuous improvement initiatives, implementation methodologies, and operational best practices. • Maintain awareness of staffing industry trends and developments related to VMS solutions and MSP operations. • Partner directly with internal and external stakeholders to drive product innovation, support sales activities, and other company objectives. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree in Business Administration, Information Systems, Computer Science or a related field; equivalent professional experience will also be considered. • 3+ years of experience in deployment of Vendor Management Platforms, agency operations, and/or Payroll/Workforce management systems. • Experience managing project budgets, resource utilization, and project profitability. • Understanding of relational database concepts and/or experience with Microsoft SQL Server and the ability to read/write T-SQL queries is a plus.

🏖️ Benefits

• Medical • Dental • Vision • FSA & HSA • Life Insurance • Pet Insurance • 401(k)