Customer Support Representative

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🌾 Nebraska – Remote

🌾 Nebraska – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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skillventory - A Leading Talent Research Firm

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

Skillventory is a leading name among top recruitment consultants having clients PAN India. Started in 2008, we feel delighted to state that we helped in shaping the careers of more than 20000 job seekers. We are a full spectrum Manpower Consultancy Firm, fulfilling manpower requirements of businesses by offering the wide range of services from Executive Search, Recruitment, Specialists-on-Contract, HR Automation, Consulting, Outsourcing, and Training. We are easily accessible, reachable and serving clients across India effectively and efficiently, as we are located in 6 major locations of the country, with Workstations in Indore , Mumbai , Ahmedabad ,Bangalore , New Delhi and Pune

📋 Description

• Help customers feel more confident, make clearer decisions, and achieve their own financial dreams. • Assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. • Learn about the financial services industry, develop your skills, and gain new experiences. • Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. • Continue taking customer calls to develop and hone your skills. • Participate in team activities and get well-being support.

🎯 Requirements

• Minimum 1 year of customer service experience • High School diploma or GED required • Ability to establish rapport and relationships through effective communication • Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers. • Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.) • Proficiency in navigating and troubleshooting basic technology issues or systems. • Self-motivated teammate with strong social skills who brings energy and passion to the team.

🏖️ Benefits

• Your achievements will be celebrated as you progress through the program. • We commit to investing in you by strengthening your skills, experiences and​ connections that will help advance your career at Fidelity. • Well-being support. • Career coaching.