Delivery Operations Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Smile Digital Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

📦 Logistics

📣 Marketing

💰 $30M Series B on 2023-01

Consulting • Logistics • Marketing

Smile Digital Health is a company specializing in healthcare data interoperability and health IT solutions. Their Smile Health Data Platform enables efficient data ingestion and transformation into FHIR resources, enhancing clinical decision-making and business intelligence. Focused on compliance and security, Smile Digital Health offers services such as prior authorization automation, standardizing data exchange, and supporting healthcare providers, payers, and health information exchanges with customizable and scalable solutions.

📋 Description

• Support Technical Account Managers and Agile Leads in planning, executing, monitoring, controlling, and closing customer projects • Maintain integrated project plans, schedules, milestones, dependencies, RAID logs, action registers, and governance documentation • Maintain project budgets, revenue forecasts, effort estimates, resource forecasts, billable utilization, milestone forecasting, and financial reconciliation • Maintain project schedules, financial data, resource demand and assignments, time tracking, and operational reporting in Klient • Prepare executive-quality reporting on project health, financial status, forecast accuracy, schedule performance, resource utilization, risks, and customer commitments • Coordinate customer meetings, action items, issue resolution, dependency tracking, risk mitigation, change requests, and SOW updates • Identify resource conflicts, capacity gaps, and forecast changes and escalate them appropriately • Analyze financial trends, schedule performance, forecast accuracy, utilization, delivery metrics, and project controls • Coordinate communication among customers, TAMs, Agile Leads, delivery teams, leadership, vendors, and stakeholders • Maintain project governance records, decision logs, change logs, financial records, repositories, meeting documentation, and customer communications • Identify and escalate project risks, issues, financial variances, and customer concerns with mitigation plans • Improve project delivery processes, financial reporting, forecasting accuracy, governance practices, and operational efficiency

🎯 Requirements

• 4-5+ years of experience supporting internal clients and business units in an IT, software implementation, healthcare technology, or professional services environment • Working knowledge of project management disciplines including project planning, scheduling, budgeting, forecasting, risk management, resource management, project controls, customer delivery, and project governance • CAPM or PMP certification preferred; candidates actively pursuing a PMI certification are encouraged to apply • Experience maintaining project budgets, revenue forecasts, financial reporting, SOW management, resource planning, utilization reporting, and project schedule management • Experience supporting project financial management including budgeting, forecasting, resource planning, revenue recognition support, utilization reporting, financial analysis, and project controls • Experience using PSA and project management platforms such as Klient PSA, Jira, Confluence, Microsoft Project, Certinia, Kantata, or similar enterprise resource management systems • Experience supporting executive-level project reporting including financial dashboards, project health reporting, forecast analysis, resource utilization reporting, and delivery metrics • Strong analytical skills with ability to identify project risks, financial variances, schedule impacts, resource constraints, and recommend corrective actions • Strong organizational, planning, prioritization, and time management skills with ability to manage multiple concurrent customer projects • Ability to communicate effectively, build stakeholder relationships, manage customer expectations, and collaborate across cross-functional teams • Self-motivated and proactive, able to work independently while collaborating with TAMs, Agile Leads, and Delivery leadership • Demonstrated interest in building a career in project management, customer delivery, and Technical Account Management

🏖️ Benefits

• Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club • Workplace focused on diversity, equity, and inclusion • Interview and workplace accommodations available