Clinical Account Manager

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SmithRx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 $20M Series B on 2022-03

Healthcare Insurance • SaaS • B2B

SmithRx is a transparent, pass-through pharmacy benefits manager (PBM) that operates independently from insurance companies and pharmacies to align its incentives with self-insured employers and their members. By leveraging modern technology, SmithRx aims to reduce the cost and complexity of pharmacy benefits, ensuring the delivery of effective and low-cost drugs. The company is dedicated to transforming the pharmacy benefits landscape through its flat-rate, transparent pricing model and innovative cost savings programs, which connect members to the lowest cost drugs without the use of spread pricing, rebates, or other tactics. SmithRx's commitment to transparency and superior customer service results in significant savings for employers and a highly satisfactory experience for its members.

📋 Description

• Collaborates with clients and account managers to evaluate client’s clinical program goals, including generic dispensing rate improvements, implementation of utilization management programs, improvement in medication adherence rates, improvements in therapy gaps for key chronic disease states, formulary compliance targets, and HEDIS and NCQA measures • Provides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management • Comprehends and effectively explains formulary and clinical programs value proposition to clients • Recommend and implement clinical programs for clients to provide cost savings to clients and members. • Stays current with market trends and provides clinical market intelligence to clients • Communicates drug information to clients and responds to plan-specific clinical inquiries • Collaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits • Able to incorporate treatment and practice guidelines into client presentations including up-selling opportunities • Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments

🎯 Requirements

• Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D • Current and unrestricted Pharmacist license (any state) • 5+ years of experience working as a licensed pharmacist • 3+ years working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferred • 3+ years experience working in a client-facing role with external clients (beyond patients and prescribers) required • Executive-level communication (including developing & delivering formal presentations) and interpersonal skills, required • An obsession with customer experience and customer satisfaction • A passion for solving difficult problems together in collaboration with the broader team • Ability to work independently as well as part of an extended, cross-functional team • Self-driven, results-oriented work ethic with a positive outlook • Ability to take initiative with little to no direction • Empathic communicator with a consultative approach, able to see things from other person's point of view

🏖️ Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities