Customer Success Manager – Property

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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SOCi, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

📣 Marketing

🤖 Artificial Intelligence

🛍️ eCommerce

Marketing • Artificial Intelligence • eCommerce

SOCi, Inc. is a transformative digital marketing platform designed for multi-location enterprises, offering a suite of tools powered by artificial intelligence. Their innovative SOCi Platform enables businesses to automate and optimize their local marketing efforts through various applications such as Genius Search, Genius Social, and Genius Reviews, focusing on enhancing visibility and engagement across all locations. By streamlining workflows and employing AI, SOCi helps brands maximize their online presence and respond efficiently to customer interactions.

📋 Description

• Manage, coach, and develop a team of Customer Success Managers • Provide clear expectations, feedback, and operational guidance • Monitor team performance across KPIs tied to retention, adoption, engagement, and customer satisfaction • Support CSMs in building and executing Success Plans • Ensure CSMs maintain strong, multi-threaded account relationships and act as trusted advisors • Navigate mergers and acquisitions of properties and changing industry regulations • Guide support for high-volume, high-impact Property accounts using clear processes and repeatable playbooks • Partner with sales, implementation, support, and product teams on key initiatives and customer experience • Coordinate customer escalations with internal teams for timely communication and resolution

🎯 Requirements

• Ability to work 100% remotely • 1–2 years of people management or team lead experience, with 5+ years of Customer Success experience • Experience working with or directly within the multifamily property industry • Strong understanding of multifamily property industry dynamics, stakeholders, and operational requirements • Strong analytical, organizational, and problem-solving skills • Ability to work cross-functionally and collaborate effectively to resolve issues and improve customer experience • Strong interpersonal and consultative communication skills • Track record of developing and supporting team performance • Willingness to adapt to changes in the job description and accept all other duties as assigned

🏖️ Benefits

• Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible paid time off • Quarterly wellness days • Paid holidays • Unique employee engagement programs • Empowering Career Growth and Success