Social Media Specialist – Publishing, Community

🔥 11 minutes ago

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Social Factor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

From Digital Chaos To Human Connection

📋 Description

• Own day-to-day publishing across our Client’s corporate social media channels using Sprinklr. • Develop, review, and refine social copy for publication, tailoring messaging to the platform, audience, and campaign objectives. • Format posts, validate links, optimize social assets, and ensure all content meets platform-specific best practices. • Coordinate the publishing workflow, confirming required stakeholder approvals have been received before content is scheduled or published. • Stage, schedule, QA, and publish content through Sprinklr while maintaining publishing calendars and embargo requirements. • Maintain the accuracy and integrity of the social content calendar by proactively managing scheduling updates, identifying conflicts or gaps, and ensuring publishing plans remain aligned with current business priorities. • Manage and maintain content within the Sprinklr Employee Advocacy platform, including organizing content, publishing approved campaigns, and supporting program administration. • Monitor corporate social channels for comments, questions, and conversations, responding or escalating in accordance with community management guidelines. • Partner with Communications, Editorial, Product Marketing, Campaigns, and Executive Communications to ensure accurate and timely execution of launches, campaigns, and thought leadership. • Identify publishing issues, workflow improvements, and operational efficiencies that improve quality and scalability. • Support social governance by following publishing standards, approval workflows, taxonomy, accessibility, platform specifications, and brand guidelines. • Monitor publishing quality and flag issues or trends that could improve future content execution.

🎯 Requirements

• 2–4 years of experience managing day-to-day social media publishing for a B2B organization. • Experience publishing content on LinkedIn and YouTube, with familiarity across additional enterprise social platforms. • Hands-on experience using enterprise social media management platforms such as Sprinklr (preferred), Sprout Social, Hootsuite, or similar. • Experience coordinating publishing workflows, approvals, and content scheduling across multiple stakeholders. • Strong proofreading, copy editing, and quality assurance skills with exceptional attention to detail. • Comfortable engaging professionally with customers and online communities. • Highly organized with the ability to manage multiple deadlines in a fast-paced environment. • Experience using Canva or Adobe Express for light image resizing and social asset optimization. • Strong communication and collaboration skills with cross-functional teams. • Demonstrated ability to identify workflow improvements and proactively recommend operational efficiencies rather than simply executing assigned tasks. • Experience using AI-powered productivity tools to improve publishing workflows, content preparation, and quality assurance is a plus. • Experience supporting employee advocacy platforms is a plus.

🏖️ Benefits

• Best Place for Working Parents award winning employer