Associate Solution Consultant – Post-Sales, Channel

🕒 May 27

🏢🏡 New York City – Hybrid

💵 $110k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🦅 H1B Visa Sponsor

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Socure

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🤖 Artificial Intelligence

🔐 Security

💸 Finance

💰 $450M Series E on 2021-11

Artificial Intelligence • Security • Finance

Socure is a leading platform for digital identity verification and trust. Utilizing advanced predictive analytics, artificial intelligence, and machine learning technologies, Socure leverages vast online and offline data intelligence including email, phone, address, IP, and device information to verify identities in real-time. Their solutions address challenges in onboarding, login authentication, account takeover prevention, and contact center operations. Socure's AI-powered platform excels in combating identity fraud, ensuring compliance, and enhancing user experiences across various industries such as financial services, eCommerce, online gaming, and crypto.

📋 Description

• Support onboarding and implementation efforts for channel partners and their customers, ensuring a smooth transition from sales to post-sales • Act as a technical resource for partner-facing teams, helping them understand product capabilities, integration approaches, and best practices • Design and deliver training sessions for partner customer support and technical teams, enabling them to confidently support their end customers • Develop and maintain partner enablement materials (e.g., playbooks, troubleshooting guides, FAQs, demo environments) to scale partner self-sufficiency • Assist in troubleshooting technical issues and answering product-related questions, escalating to internal teams (Product, Engineering, Data Science) as needed • Help monitor early adoption and performance, identifying opportunities to improve usage, configuration, or outcomes • Partner with senior Solution Consultants to prepare for and contribute to partner reviews (e.g., QBRs), including gathering insights and performance data • Proactively identify knowledge gaps within partner teams and recommend targeted enablement or process improvements • Collect and relay partner and customer feedback to internal teams to help inform product improvements and roadmap priorities

🎯 Requirements

• Bachelor’s degree in a relevant field or equivalent practical experience • ~2–5 years of experience in a customer-facing, technical role (e.g., Technical Account Manager, Implementation Consultant, Support Engineer, or similar) • Experience working with APIs, data analysis, or technical integrations (basic familiarity is sufficient; depth will be developed in-role) • Strong problem-solving skills and ability to communicate technical concepts clearly to non-technical audiences • Comfortable working cross-functionally and supporting multiple stakeholders, including external partners • Familiarity with tools or concepts such as REST APIs, SQL, or data analysis is helpful but not required • Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry.

🏖️ Benefits

• Offers Equity • Offers Bonus