Director, Learning and Development – Operations

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🔥 21 minutes ago

🏄 California, Florida, +5 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $147.2k - $184k / year

⏰ Full Time

🔴 Lead

📚 Learning and Development

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SoFi

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🛡️ Insurance

💼 Consulting

💸 Finance

Insurance • Consulting • Finance

SoFi is a leading personal finance company that provides a comprehensive range of financial services. These services include student loan refinancing, mortgages, personal loans, credit cards, and banking solutions. SoFi also offers investing services such as active investing, robo investing, and access to IPO investing. As a member-centric organization, SoFi provides exclusive benefits to its members, including financial planning, member rewards, and discounts on loans. Additionally, SoFi offers insurance solutions like auto, life, and cyber insurance. The company aims to help individuals achieve financial independence and manage all their finances in one place, seamlessly integrating services into a single user-friendly platform.

📋 Description

• Drive the complete L&D program strategy, aligning member experience goals with data-informed learning portfolios • Mentor a team of experienced Senior Managers to foster a culture of creative collaboration and excellence • Manage the Operational Learning Library across various stages, from initial hire through active production • Utilizing diverse methodologies such as classroom sessions, huddle guides, and digital coach tools • Integrate AI tools to refine knowledge databases, streamline processes, and route administrative tasks of onboarding and L&D programs • Cultivate a robust continuous learning culture for both Operations managers and individual contributors • Find opportunities to optimize content to improve learner retention and increase accessibility through AI tools • Supervise all administrative training duties, including scheduling, record maintenance, and evaluations • Report on program impacts and necessary investments to senior leadership • Collaborate with enterprise L&D partners to maintain organizational alignment across Operations

🎯 Requirements

• Bachelor's degree in a relevant field; a Master's degree is preferred • 8+ years managing teams within Operations, front-line teams across multiple business groups • 10 years of experience in L&D or talent development, with a focus on training design • 8+ years or more experience in banking or the fintech sector • Utilized AI tools and platforms to create adaptive learning pathways, curriculums, or agent real time assessments score, and performance gaps • Proven ability to deliver training effectively in person and in remote environments • Exceptional presentation skills and the ability to communicate with executive leadership • Knowledge of instructional design principles, adult learning methodologies and AI content development • A track record of developing call center or operational curricula • Competency in translating data analytics into actionable training improvements.

🏖️ Benefits

• This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above.