Customer Success – Account Manager

🕒 May 14

🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 69%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SoftEngine

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

🤝 B2B

🔌 API

☁️ SaaS

B2B • API • SaaS

SoftEngine is a software development and IT services company that builds bespoke business applications, off-the-shelf products and web APIs for small and medium businesses, organizations and individual professionals. Their offerings include inventory and sales monitoring, point-of-sale, library and laboratory management, HR and payroll systems, Windows and web clients, cloud-based solutions, IoT/device integrations, and machine learning/AI-enabled features, along with IT consulting, training and support.

📋 Description

• Serve as the primary point of contact for assigned customer accounts • Build and maintain relationships with executive sponsors, business stakeholders, and end users • Understand client business goals, operational challenges, and success metrics • Conduct regular customer touchpoints, strategic reviews, and account health assessments • Advocate for customers internally across delivery, support, sales, and leadership teams • Drive customer adoption, engagement, retention, and long-term value realization • Monitor utilization, adoption, satisfaction, and risk indicators • Develop success plans and remediation strategies for at-risk accounts • Coordinate onboarding, training, and customer enablement activities • Resolve and escalate customer concerns • Identify upsell, cross-sell, renewal, and expanded-services opportunities • Partner with sales and professional services teams on additional solutions • Support contract renewals and commercial discussions • Maintain account forecasts, pipeline visibility, and engagement documentation • Maintain CRM and customer success platform data accuracy • Track and report customer KPIs, project status, and satisfaction metrics • Prepare executive presentations, QBRs, and account summaries • Collaborate cross-functionally to improve customer experience and delivery consistency

🎯 Requirements

• 8+ years of experience in Customer Success, Account Management, Professional Services, or related client-facing roles • Experience managing enterprise or mid-market customer relationships • Strong executive communication and presentation skills • Proven ability to manage multiple accounts and priorities simultaneously • Experience with CRM and customer success tools such as Salesforce, HubSpot, Gainsight, Zendesk, or similar platforms • Strong problem-solving, organizational, and relationship-building skills • Bachelor’s degree required • SAP Business One Certification – Sales • SaaS, ERP, technology, or professional services industry experience preferred • Experience conducting Executive Business Reviews (QBRs) preferred • Knowledge of customer adoption, retention, and renewal strategies preferred • Familiarity with project management methodologies and customer lifecycle processes preferred

🏖️ Benefits

• Remote work • Travel up to 15%