Soho Support Coordinator – Member Services

🔥 14 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Soho House & Co

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🍽️ Food & Beverage

📣 Marketing

✈️ Travel

Food & Beverage • Marketing • Travel

Soho House & Co. is a membership organization and collection of private clubs that serve as a creative home for members around the world. With a focus on providing a unique environment, Soho House offers club spaces, restaurants, cinemas, and wellness facilities such as spas and fitness centers. Members gain access to an extensive network of houses worldwide, providing opportunities to connect, relax, and enjoy curated events that reflect the creative industries.

📋 Description

• Serve as the first point of contact for Soho House members via telephone and email • Respond to member queries efficiently while meeting or exceeding departmental SLAs and personal KPIs • Provide proactive, solutions-focused service to a diverse global membership • Manage membership administration, club and restaurant enquiries, and general support for Houses in New York and Los Angeles • Own member queries from initial contact through resolution • Collaborate with internal teams and support departments to resolve issues and improve service delivery • Identify process and member-experience improvements through initiative and feedback • Support enquiries involving applications, restaurant reservations, bedroom bookings, membership invoices, private hire opportunities, and special occasions

🎯 Requirements

• Genuine passion for luxury hospitality and delivering elevated, personalised customer experiences • Self-motivated and solution driven, with ability to absorb training materials quickly and demonstrate initiative • Polished and professional telephone manner and excellent written communication skills • Highly organised, exceptional attention to detail, and ability to multitask in a fast-paced environment • Proactive and resourceful, with strong ownership and problem-solving initiative • Results-driven, with understanding of individual and team KPIs • Adaptable, resilient, motivated, and eager to learn, grow, and progress • Discreet and trustworthy when handling confidential member information • Experience in luxury hospitality, premium service, or high-end customer-focused environments • Proven ability to meet or exceed personal and departmental KPIs and SLAs • Experience using Salesforce or a similar CRM system • Strong experience in a fast-paced, target-driven team environment • Excellent verbal and written communication skills in fluent English • Solid understanding of GDPR and data protection • Able to commit to the full duration of a 6-month seasonal contract • Must have access to a quiet, private workspace free from distractions during working hours • Strong and reliable internet connection • Must be based in the Miami area and available to travel for onboarding and occasional team days at Miami Houses

🏖️ Benefits

• All necessary equipment, including a laptop and headset, will be provided by Soho House • Competitive compensation packages featuring global benefits and perks • Career progression domestically or internationally, managerially or technically • Mentoring, apprenticeship, local outreach, and sustainability opportunities through Soho Impact • Extensive internally and externally run learning and development courses for all employees • Training to develop technical and managerial skills