Trust & Integrity Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $30 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solace

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Solace is a healthcare advocacy company that connects patients and their families with skilled advocates, such as doctors, nurses, and other healthcare experts. Their mission is to empower patients and improve healthcare outcomes by assisting with the navigation of the complex healthcare system. Solace provides support in areas like scheduling, communicating with medical teams, and insurance dealings, and advocates are covered by Medicare and Medicare Advantage plans. The platform ensures patients receive personalized support through phone or video consultations, assisting with everything from chronic illness management to healthcare paperwork.

📋 Description

• Serve as the primary escalation point for patient safety concerns, complaints, and adverse experience reports • Investigate and resolve complaints thoroughly, empathetically, and promptly while documenting findings and outcomes • Identify situations requiring urgent intervention and coordinate responses across customer experience and operations • Support patients throughout complaint and escalation processes • Review flagged reports concerning the behavior or conduct of patient-facing individuals or teams • Assess conduct against Solace's ethical guidelines and engagement standards • Maintain accurate, confidential investigation and outcome records • Monitor patient feedback, escalation data, and operational signals for emerging risk patterns • Track complaint trends, root causes, and repeat issues; provide mitigation recommendations to customer experience leadership • Contribute to risk reporting and flag high-priority issues in real time • Support development of internal playbooks and response protocols • Partner with operations, clinical, product, and QA stakeholders • Contribute to policy and SOP updates that reduce risk and strengthen patient-advocate relationships

🎯 Requirements

• Experience in trust and safety, patient advocacy, healthcare operations, compliance, or a related field • A calm, methodical approach to high-stakes or sensitive situations • Strong investigative instincts and ability to follow evidence and reach sound conclusions • Exceptional written communication skills and discretion handling sensitive topics • Familiarity with complaint management, incident review processes, or risk frameworks • Comfort navigating ambiguity and making judgment calls outside established playbooks • Ability to collaborate across functions and build trust with stakeholders • Deep commitment to patient welfare • Must be based in the United States • Must be authorized to work in the United States • Must not require Solace to sponsor a work permit, either now or in the future, to work in the United States