VP of Clinical Services – Executive Medical Director

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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Solace

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

🧘 Wellness

🌍 Social Impact

Healthcare Insurance • Wellness • Social Impact

Solace is a healthcare advocacy company that connects patients and their families with skilled advocates, such as doctors, nurses, and other healthcare experts. Their mission is to empower patients and improve healthcare outcomes by assisting with the navigation of the complex healthcare system. Solace provides support in areas like scheduling, communicating with medical teams, and insurance dealings, and advocates are covered by Medicare and Medicare Advantage plans. The platform ensures patients receive personalized support through phone or video consultations, assisting with everything from chronic illness management to healthcare paperwork.

📋 Description

• Clinical leadership and medical director oversight • Serve as the direct supervisor to a growing team of medical directors and associate medical directors • Set performance expectations and develop a medical director accountability framework • Build and mentor the associate medical director pipeline; own physician leadership development as an organizational capability • Working closely with the Medical Director for Clinical Quality, set clinical quality strategy, define priority measures, benchmarks, and improvement targets • Champion a culture of safety and continuous improvement across the physician workforce • Ensure service delivery, capacity, and utilization align with clinical standards • Set and enforce clinical policies governing scope of practice, clinical protocols, documentation standards, and telehealth-specific guidelines • Oversee physician onboarding from a clinical readiness standpoint; ensure new physicians receive orientation, training, and mentorship that allows them to hit the ground running • Monitor physician performance data (productivity, quality metrics, patient satisfaction, documentation compliance) at the cohort and individual level • Develop action plans to address areas of underperformance • Working with the CMO, co-develop clinical strategy for new service lines • Own the clinical operations plan: define goals, resource requirements, and success metrics • Develop a plan for a leadership structure that supports rapid growth and identify key hires that will be necessary to bring Solace’s vision to the next level • Build and maintain the clinical policy library in partnership with Legal, Compliance, and Medical Directors • Serve as the clinical authority for escalations from different physicians and the advocate service • Own the physician experience as an organizational priority; monitor engagement data and develop interventions to improve satisfaction, reduce burnout, and improve retention • Establish regular communication channels between physician leadership and the broader physician workforce • Partner with People/HR on physician workforce strategy, including retention and succession planning • Act as a model for the clinical values and professional standards we want upheld

🎯 Requirements

• An active, unrestricted medical license • Board certification in internal medicine or family medicine • Minimum 5 years of direct patient care • Minimum 5 years of progressive leadership experience including direct management of other physicians or medical directors • Familiarity with multi-state medical licensing and demonstrated knowledge of credentialing standards (NCQA, JC, etc.) • Experience working in a virtual care setting • Demonstrated experience overseeing clinical quality, peer review, or patient safety programs at an organizational level • Familiarity with value-based care, payor contracting, and how credentialing intersects with network adequacy requirements • Strong leadership and communication skills; proven ability to lead interdisciplinary teams and work cross-functionally • Comfort operating in a high-growth, tech-forward health care environment • Prior startup experience is a plus; prior experience working at a tech-forward clinical startup is a massive plus; comfort working autonomously is a necessity

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities