Supervisor, Clinical Services

🔥 0 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solari, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤲 Charity

🏥 Healthcare

🌍 Social Impact

Charity • Healthcare • Social Impact

Solari is a nonprofit provider of crisis response services that operates 988 and other crisis call centers, mobile crisis team dispatch, follow-up services, and crisis-system consulting. Founded in 2007, Solari synchronizes contact centers, mobile teams, and data management to build data-informed, cost-effective crisis systems that divert 911 calls to crisis lines and connect people in crisis to appropriate resources. The organization operates statewide 988/crisis contact centers in Arizona, Colorado, and Oklahoma, serves as a national 988 back-up call center, provides mobile crisis dispatch across multiple states, and reports having helped over 5 million people and handled 1M+ crisis calls per year since 2024. Solari emphasizes employee-centered operations, accreditation and awards, and a mission of "Inspiring Hope".

📋 Description

• Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in the 24/7/365 Contact Center • Coach team members and provide timely guidance and feedback • Assist in developing, reviewing, and updating crisis services and clinical policies and procedures • Monitor and evaluate clinical and crisis key performance indicators • Complete quality and compliance audits and ensure feedback loops for performance improvement • Provide coaching and oversight to team leads for effective call center operations • Train new team leads, crisis agents, and peer support specialists • Implement trauma-informed care practices into clinical oversight, supervision, and policies • Collaborate with contact center leadership on service delivery, training, evaluation, outcomes, clinical initiatives, new projects, and team development • Perform rotating clinical on-call responsibilities • Provide real-time staff support through clinical staffing, call monitoring, and answering incoming crisis calls when needed • Perform other tasks as assigned

🎯 Requirements

• Master’s Degree in behavioral health or related field • Current LMHP with at least two years post-license experience, preferably in crisis intervention • Current Oklahoma Licensed Mental Health Professional • 2-5 years of related behavioral health industry experience • 2+ years of crisis intervention experience preferred • 1+ year of supervisory experience preferred • Critical thinking skills and effective decision-making • Flexible interpersonal style to help coach others • Clear, concise, logical verbal and written business communication • Ability to plan effectively and establish courses of action • Ability to maintain effectiveness during major changes in work tasks or environment • Ability to adjust effectively to new processes • Ability to build and maintain collaborative relationships • Technical, industry-specific knowledge of healthcare, behavioral health, crisis services, and clinical standards of practice • Ability to maintain a stable and secure private home internet with minimum 50Mbps download, 5Mbps upload, and average jitter less than 20% of latency

🏖️ Benefits

• Friendly work environment • Generous paid time off (PTO) • Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date • Competitive compensation • Convenient office locations and Hybrid Schedule • On-site fitness room free to all employees (Tempe Office) • Basic Life Insurance • Voluntary Life, Spouse, Child Insurance • Critical Illness w/free dependents • Critical Illness Spouse • Short Term & Long Term Disability- Starts first of the month after 90 days of employment • 401K & 401K Roth - Starts first of the month after 90 days of employment • United Pet Care • LifeLock for identity theft • LYRA EAP Program- 25 free sessions for mental health per family member