Software Subscription Renewals, Collections & Accounting Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧾 Accounting Manager

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solen Software Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

💸 Finance

Consulting • Marketing • Finance

Solen Software Group is a permanent capital acquisition company that focuses on investing in and operating enduring software companies. With a mission to help leaders, teams, and organizations achieve their full potential, Solen invests in resilient software businesses and works closely with founders to propel growth through expertise in engineering, sales, marketing, finance, and operations. Solen emphasizes customer centricity and value creation and applies a proven playbook of strategies including digital transformation and artificial intelligence. They offer a quick and seamless acquisition process designed for long-term partnership and sustainable growth. Solen aims to be a steward of company culture and vision, valuing simplicity, discretion, and collaboration in its investments.

📋 Description

• Manage the end-to-end software subscription lifecycle, including activations, upgrades, downgrades, cancellations and plan changes • Track contract and subscription expiration dates and proactively manage the renewal pipeline • Prepare and send renewal quotes, third-party provider quotes and monthly invoices for renewals, new sales and professional services • Follow up with customers to secure timely renewal confirmations • Prepare monthly professional-services invoices from approved timesheets for all three companies • Subscribe to customer portals to submit quotes and invoices and obtain renewal purchase orders • Update customer billing contacts, payment terms and purchase-order requirements • Monitor accounts receivable aging and conduct outbound collections outreach by phone and email • Monitor payment inboxes and payment-platform notifications daily; forward remittance details to Finance • Follow up on short, unidentified or misdirected payments • Prepare credit and adjustment requests for Finance review and posting • Ensure quotes and invoices use correct currencies and sales taxes, including US sales tax and Canadian GST/HST/PST • Provide Finance with contract details for setup, adjustments and revenue recognition on multi-period subscriptions • Flag potential bad debt and provide account history for reserve and write-off decisions • Maintain accurate customer account records, renewal status and collection activity in CRM/billing systems • Calculate monthly commissions and provide them to HR or AP for processing • Partner with Sales and Customer Success on at-risk accounts and retention efforts • Escalate high-risk delinquent accounts to management or third-party collections when necessary • Generate reports on renewal rates, churn, subscription status, AR aging and outstanding/collected balances • Support leadership reviews, audits and month-end requests • Respond to customer billing inquiries and account verification requests via phone, email and support tickets • Support process improvements to increase renewal rates and reduce DSO, including AI-tool opportunities • Provide assistance with related organizational tasks

🎯 Requirements

• High school diploma or equivalent required • Associate's or Bachelor's degree in Accounting, Finance, Business or a related field preferred • 3+ years of experience in billing, collections, accounts receivable or subscription/renewals management, ideally at a software or SaaS company • Working accounting knowledge, including accounts receivable, invoicing, debits and credits • Highly detail-oriented and committed to accuracy and thoroughness • Comfortable working with numbers, invoices and financial/account data • Clear, professional communication skills, including direct customer conversations about payments owed • Strong organizational skills and ability to manage multiple accounts, companies and deadlines simultaneously • Proficiency with Microsoft Excel, including lookups and pivot tables • Comfortable learning new billing, CRM and accounting systems • Customer-first mindset, persistence, revenue focus and professionalism when resolving overdue accounts • Authorized to work in the United States • Set up for remote work • Preferred experience with HubSpot and other subscription billing or CRM platforms such as Salesforce, Zoho or Chargebee • Preferred familiarity with SaaS metrics including renewal rate, churn and days sales outstanding (DSO) • Preferred familiarity with Sage Intacct or similar accounting software such as NetSuite or QuickBooks • Preferred experience billing across more than one company or currency, including USD/CAD • Preferred familiarity with ASC 606 revenue recognition for subscription/SaaS contracts and deferred revenue • Preferred comfort using AI-powered tools such as AI email drafting, CRM AI features, workflow automation or Claude

🏖️ Benefits

• Competitive base salary plus performance incentives tied to renewal and collections targets • Annual bonus for managing churn, driving renewal revenue growth and sales referrals • Health, dental and vision insurance • Paid time off and company holidays • 401(k) with company match • Opportunities for growth within Accounting, Revenue Operations or Finance • Remote work setup