Account Manager

🕒 April 1

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solutions by Text

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💸 Finance

💳 Fintech

📋 Compliance

💰 Private Equity Round on 2021-11

Finance • Fintech • Compliance

Solutions by Text is a leading provider of text and payment services, focusing primarily on the consumer finance industry. They offer the FinText™ platform, which integrates messaging, payments, reporting, and compliance to enhance customer engagement and operational efficiency. Their services are particularly valuable for industries like lending, banking, and auto finance, where compliant text messaging solutions can drive improved payment rates and customer interactions. Solutions by Text prides itself on innovative communication methods that are compliant with regulations, helping businesses achieve better bottom-line results through increased customer contact and on-time payments.

📋 Description

• Own revenue retention for approximately 50 assigned accounts, including renewals, downsell prevention, and churn mitigation • Identify accounts at risk using health signals, usage data, and Customer Success inputs • Develop retention action plans and lead renewal strategy, including pricing discussions and contract modifications • Maintain rolling renewal forecasts covering timing, expected outcome, risk, mitigation, and ARR impact • Identify and execute account expansion opportunities through payments adoption, volume growth, and new messaging use cases • Partner with the Payments team to position capabilities, track adoption, and measure revenue contribution • Translate customer goals and usage patterns into expansion proposals with clear ROI • Maintain an expansion pipeline tied to account plans, renewal cycles, and customer maturity • Design and operationalize customer programs driving product adoption, usage growth, and event-driven revenue • Coordinate with Customer Success to launch and scale new customer use cases • Monitor program performance and adjust strategies based on results and feedback • Collaborate with Sales, Payments, Product, Marketing, Partnerships, and Finance • Own renewal and expansion forecasting and maintain high-quality CRM data • Track and report retention and growth KPIs • Improve account management processes for scalability, predictability, and customer impact • Adhere to the Company's Code of Conduct/Ethics and protect company, client, and consumer information

🎯 Requirements

• 4–6 years of experience in a SaaS software company • 2–4 years as an individual contributor in sales, account management, or customer success • Experience with retention, renewals, and growing existing accounts • Experience managing 20–30+ accounts simultaneously • Demonstrable success against quota or KPIs for several years • Evidence of proactively creating expansion opportunities and mitigating account risk • Ability to read and understand software contracts • Ability to understand and communicate multiple pricing models and options • Ability to lead structured pricing and contract negotiations • Ability to build and execute account plans across a full portfolio • Ability to work effectively in Salesforce and other platforms • Ability to build relationships with economic buyers and executives • Ability to use usage, adoption, and outcome data to build value narratives • Good administrative skills and ability to document opportunities and closes effectively • Experience in texting or communications, payments capture and processing, customer finance, lending, ARM, or banking is preferred

🏖️ Benefits

• Remote work • Diversity and inclusion commitment • Career progression opportunities • Training and development opportunities