Client Advocate

🕒 March 29

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🗣️ Customer Advocate

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Solventum

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

📚 Education

🧘 Wellness

Healthcare Insurance • Education • Wellness

Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.

📋 Description

• Serve as a trusted advisor and strategic partner to innovative healthcare organizations globally. • Cultivate executive-level relationships, drive top quartile client performance, and proactively remove barriers inhibiting success. • Work with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio. • Advise clients on business processes and customer workflow improvements. • Lead ROI analysis and performance reviews to demonstrate solution impact. • Ensure consistent, high-level engagement across executive client leadership.

🎯 Requirements

• Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification, OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification. • Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's complete Revenue Cycle • Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training • Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C-Suite. • Experience consulting with clients in health information systems. • Demonstrated knowledge of assigned solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics • Demonstrated industry knowledge. • Proficient computer skills

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development programs