Client Operations Lead – Business Transformation, AI

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $143.2k - $196.9k / year

⏰ Full Time

🟠 Senior

🤖 AI Engineer

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Solventum

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

📚 Education

🧘 Wellness

Healthcare Insurance • Education • Wellness

Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.

📋 Description

• Lead the end-to-end lifecycle of AI-powered solutions, from opportunity assessment and business case development through deployment, monitoring, and continuous improvement. • Translate business needs into scalable AI-enabled workflows with clear KPIs, ROI models, success metrics, and operational standards. • Partner across product, engineering, data science, and operations teams to redesign processes, reduce manual effort, and improve customer and business outcomes. • Establish governance for model performance, compliance, responsible AI practices, and workflow quality to ensure reliable and ethical use of AI solutions. • Drive stakeholder alignment, adoption, training, and change management while fostering a culture of innovation, operational excellence, and continuous improvement.

🎯 Requirements

• Bachelor’s Degree or higher AND seven (7) years of experience in business process management, operations, product, AI, automation, or digital transformation roles in a private, public, government or military environment OR High School Diploma/GED AND fourteen (14) years of experience in business process management, operations, product, AI, automation, or digital transformation roles in a private, public, government or military environment • Strong understanding of AI technologies including LLMs, NLP, machine learning, RPA, and predictive analytics • Experience with workflow and automation platforms such as ServiceNow, Salesforce, UiPath, Power Automate, or similar technologies • Demonstrated ability to translate business requirements into technical specifications, process maps, and scalable operating models • Familiarity with change management frameworks such as Prosci, ADKAR, or similar methodologies • Familiarity with Scaled Agile Framework (SAFe) • Experience leading AI transformation initiatives in enterprise, software, or complex operational environments • Background in knowledge management, technical writing, business or support operations, and training development • Lean, Six Sigma, BPM, or related process improvement certification • Experience with cloud platforms such as Azure, AWS, or GCP and familiarity with data pipelines • Understanding of AI governance, model monitoring, and responsible AI principles.

🏖️ Benefits

• Medical, Dental & Vision • Health Savings Accounts • Health Care & Dependent Care Flexible Spending Accounts • Disability Benefits • Life Insurance • Voluntary Benefits • Paid Absences • Retirement Benefits