Director, Global Commercial Experience Platforms

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🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $211.6k - $290.9k / year

⏰ Full Time

🔴 Lead

👔 Director

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Solventum

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

📚 Education

🧘 Wellness

Healthcare Insurance • Education • Wellness

Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.

📋 Description

• Lead with a change-agent mindset, growth orientation, and bias for action to help Solventum move from fragmented CRM usage to experience-led commercial execution. • Define the business-side platform strategy and CRM roadmap based on seller, customer, regional, and domain requirements. • Translate commercial strategy into clear business requirements, user stories, acceptance criteria, workflow logic, and prioritized backlog decisions for IT delivery. • Establish UX standards, interaction patterns, and workflow design principles that make commercial platforms intuitive, consistent, and embedded in the flow of work. • Drive adoption through change management, training strategy, stakeholder engagement, and feedback loops that improve usage and value realization across roles and regions. • Enable measurable outcomes through platform design and adoption, including CRM usage, seller productivity, workflow efficiency, pipeline quality, conversion performance, and customer or partner experience improvements. • Provide global business leadership for CRM operations, including standards, regional deployment models, support expectations, data integrity, and continuous improvement. • Recommend global CRM organization structure, resourcing models, and hub-and-spoke operating approaches that balance enterprise standards with regional execution needs. • Coordinate delivery across Customer Experience, Partner Experience, Market Intelligence, IT, Data Enablement, and regional commercial teams to ensure platform work is sequenced, resourced, and governed coherently. • Facilitate governance for intake, prioritization, trade-off decisions, roadmap transparency, release planning, and outcome measurement across experience-related platform work.

🎯 Requirements

• Bachelor’s degree or higher AND 10 years of relevant experience in B2B commercial operations, sales operations, customer success, channel management, CRM strategy, platform management, or related commercial leadership roles. • Proven credibility in B2B commercial environments, with the ability to influence sales leaders and field teams on how CRM, workflows, and seller-facing tools should support commercial execution. • Experience translating commercial strategy into seller-facing workflows, business requirements, platform capabilities, and adoption plans. • Experience managing CRM platforms, preferably Salesforce, from the business side, including roadmap input, backlog prioritization, workflow design, release planning, and adoption measurement. • Strong product management discipline, including the ability to write user stories, define acceptance criteria, prioritize trade-offs, manage stakeholders, and connect delivery to measurable outcomes. • Experience defining UX standards, workflow patterns, user journeys, prototypes, or platform experience requirements for internal commercial users. • Success leading change management, adoption, training strategy, and user feedback programs across large or distributed user populations. • Experience leading or coordinating global, regional, or matrixed teams, including operating models that balance global consistency with local flexibility. • Strong executive presence and stakeholder leadership, with the ability to align senior leaders across Commercial, IT, Customer Experience, Partner Experience, Market Intelligence, and regional business teams. • Influence through clarity, trust, and competence in a matrixed environment where outcomes depend on partnership rather than direct authority. • Data-driven decision-making skills with a focus on adoption, seller productivity, workflow efficiency, commercial effectiveness, and customer or partner experience outcomes. • Familiarity with AI, automation, and intelligence-enabled commercial workflows, including the ability to define business use cases and adoption requirements without owning model development or technical architecture.

🏖️ Benefits

• Medical • Dental & Vision • Health Savings Accounts • Health Care & Dependent Care Flexible Spending Accounts • Disability Benefits • Life Insurance • Voluntary Benefits • Paid Absences • Retirement Benefits