Claims Specialist, L1 – Bilingual, Spanish Preferred

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Sonsio Vehicle Protection

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1984

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Sonsio Vehicle Protection is a leading provider in the automotive industry, offering a comprehensive range of vehicle protection plans. Since its inception in 1984, Sonsio has been protecting vehicles with programs that cover Tire Road Hazard Protection, Appearance Packages, Parts & Labor Warranties, Mechanical Advisory, and more. Their services are designed to provide affordable and valuable coverages that ensure vehicle safety and maintain their resale value. Sonsio is also involved in the NTT INDYCAR SERIES as a primary sponsor, showcasing their commitment to motorsports and the vehicle protection industry.

📋 Description

• Process standard claims accurately and within SLA • Maintain detailed claim documentation, photos, and communication logs • Provide high-quality customer service to contract holders and repair facilities • Enter and update customer information, interactions, and case details in Salesforce/CRM • Collaborate with team members and other departments to coordinate customer support and resolve issues • Achieve call, quality assurance, and attendance metrics • Follow established workflows and escalation processes • Handle and resolve customer complaints professionally and timely • Develop and maintain knowledge of company products, services, policies, and procedures • Complete claims within 7–10 days while ensuring accuracy, efficiency, and compliance

🎯 Requirements

• Minimum 1–2 years of experience in customer service and/or claims processing, preferably in a call center environment • High school diploma required • Associate or bachelor’s degree preferred • Proficiency with Salesforce and Microsoft Office Suite, including Outlook, Word, and Excel • Ability to navigate multiple computer systems while assisting customers • Excellent verbal and written communication skills • Ability to convey complex information clearly, accurately, and concisely • Commitment to exceptional customer experiences • Ability to handle inquiries, issues, and complaints professionally • Strong time management and multitasking abilities in a fast-paced environment • Analytical and problem-solving skills • High accuracy and attention to detail in claims processing and documentation • Flexibility and ability to learn new systems and processes quickly • Ability to collaborate with team members and cross-functional departments • Access to a computer with Windows or macOS and at least one external monitor • Must pass a pre-employment drug screening • Ability to sit for long periods and continuously view/input data on a computer

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) match: 50% on the dollar up to 7% of employee contribution • Competitive and comprehensive benefit package • Potential commission, bonus or profit sharing as part of total compensation • Equal Employment Opportunity employer • Reasonable accommodation support for applicants with disabilities