Claims Specialist – Level 1

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

📋 Claims Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 28 days.

Apply Now

Find Similar Remote Jobs

Sonsio Vehicle Protection

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1984

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Sonsio Vehicle Protection is a leading provider in the automotive industry, offering a comprehensive range of vehicle protection plans. Since its inception in 1984, Sonsio has been protecting vehicles with programs that cover Tire Road Hazard Protection, Appearance Packages, Parts & Labor Warranties, Mechanical Advisory, and more. Their services are designed to provide affordable and valuable coverages that ensure vehicle safety and maintain their resale value. Sonsio is also involved in the NTT INDYCAR SERIES as a primary sponsor, showcasing their commitment to motorsports and the vehicle protection industry.

📋 Description

• Process standard claims accurately and within SLA • Maintain detailed claim documentation, photos, and communication logs • Provide customer service to contract holders and repair facilities • Enter and update customer information, interactions, and case details in Salesforce/CRM • Collaborate with team members and other departments to coordinate customer support and resolve issues • Achieve call, QA, and attendance metrics • Follow established workflows and escalation processes • Handle and resolve customer complaints professionally and promptly • Develop and maintain knowledge of company products, services, policies, and procedures • Process and complete claims within 7-10 days while ensuring accuracy, efficiency, and compliance • Meet a quarterly QA score above 85% and audit performance standards • Sit for long periods and continuously view/input data on a computer screen

🎯 Requirements

• Minimum 1-2 years of experience in customer service and/or claims processing, preferably within a call center environment • High School Diploma required • Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Word, and Excel • Ability to efficiently navigate multiple computer systems while assisting customers • Excellent verbal and written communication skills • Ability to convey complex information clearly, accurately, and concisely • Strong commitment to exceptional customer experiences • Ability to handle inquiries, issues, and complaints professionally and with care • Strong time management and multitasking capabilities in a fast-paced environment • Analytical and problem-solving skills • High accuracy and attention to detail in claims processing and documentation • Flexible and adaptable to change; able to learn new systems and processes quickly • Ability to collaborate effectively with team members and cross-functional departments • Must have access to a computer with a built-in operating system, such as Windows or macOS, and at least one external monitor • Must pass a pre-employment drug screening before beginning work

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) match (50% on the dollar up to 7% of employee contribution) • Potential commission, bonus or profit sharing • Potential sign-on bonus, subject to state and local laws, terms and conditions • Remote work arrangement • Computer with built-in operating system and at least one external monitor required for daily work

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume