SOSi
1001 - 5000 employees
Founded 1989
📦 Logistics
💼 Consulting
🏥 Healthcare
Logistics • Consulting • Healthcare
SOSi is a government-focused defense and intelligence contractor that delivers mission-critical digital infrastructure, AI/ML, cyber, cloud, and intelligence services to the U. S. Army and other government agencies. The company provides solutions across software development, DevSecOps, ISR integration, data science, logistics, language and human services, training, and operations & maintenance to enable secure communications, advanced analytics, and operational effectiveness for U. S. and allied forces.
Help Desk Support Engineer
Job not on LinkedIn
🕒 July 29
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SOSi
1001 - 5000 employees
Founded 1989
📦 Logistics
💼 Consulting
🏥 Healthcare
Logistics • Consulting • Healthcare
SOSi is a government-focused defense and intelligence contractor that delivers mission-critical digital infrastructure, AI/ML, cyber, cloud, and intelligence services to the U. S. Army and other government agencies. The company provides solutions across software development, DevSecOps, ISR integration, data science, logistics, language and human services, training, and operations & maintenance to enable secure communications, advanced analytics, and operational effectiveness for U. S. and allied forces.
📋 Description
• Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution. • Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA. • Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.
🎯 Requirements
• Associate’s degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support. • Demonstrated experience resolving user access issues. • Experience troubleshooting software functionality and system issues. • Experience providing technical training to users. • Experience using IT help desk ticketing systems. • Experience providing remote desktop support. • Experience supporting incident response activities. • Proficiency in troubleshooting software issues and managing user access. • Experience supporting cloud-based IT applications. • Strong customer service and documentation skills.
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