Educational Technologist – 12 Month Contract

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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South College DPT - Knoxville

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

📚 Education

🏥 Healthcare

Education • Healthcare • Technology

South College DPT - Knoxville is a private college offering a wide range of academic programs across various fields including healthcare, business, technology, education, and legal studies. Based in Knoxville, Tennessee, South College provides associate, bachelor, master, educational specialist, and doctoral degree programs, along with certificate courses. The college emphasizes hands-on and practical learning with modern labs and equipment to prepare students for real-world challenges. South College is committed to providing financial aid and scholarships to eligible students and maintains multiple campuses across the United States and provides flexible learning opportunities through online and competency-based education.

📋 Description

• Resolve support issues involving LMS functionality, integrations, and instructional tools • Serve as an escalation point for complex technical and course-related issues • Analyze recurring problems and recommend improvements to processes and support workflows • Respond to and resolve Help Desk tickets within established service-level timeframes • Document troubleshooting steps and resolutions in the ticketing system • Communicate with faculty and staff regarding ticket status, next steps, and resolution • Escalate complex, unresolved, or high-priority tickets to IDT leadership • Collaborate with instructional designers and multimedia specialists to enhance course structure, usability, and alignment • Perform moderate course revisions and builds • Build and update instructional content using LMS and authoring tools • Perform intermediate LMS administrative functions, including role management, tool configuration, and course setup support • Assist with system updates, testing, and feature implementation • Ensure accuracy and consistency of course environments • Configure, test, and troubleshoot LTI tools and publisher courseware • Coordinate with vendors and internal teams to resolve integration issues • Document integration processes and maintain standards • Train and guide faculty and staff on LMS tools and instructional technologies • Develop training materials, job aids, and knowledge base resources • Support faculty adoption of instructional tools and best practices • Identify workflow, support service, and course quality improvements • Contribute to departmental initiatives and projects • Perform other duties as assigned by the supervisor

🎯 Requirements

• Bachelor’s degree in Education, Instructional Design, Business, Information Technology, Multimedia Production, Human Resources, Communications or a related field • Minimum of 3 years of experience in instructional technology, LMS support, or educational technology • Experience developing course content • Experience working with LMS platforms (Canvas preferred) and instructional tools • Experience supporting or configuring LTI tools or third-party integrations • Experience working directly with faculty or end users in a support or consulting capacity • Strong technical troubleshooting and analytical skills • Ability to independently manage and prioritize multiple tasks • Experience working within a help desk or ticketing system environment, managing assigned tickets to timely resolution • Instructional content development using LMS tools and authoring tools, such as Articulate Rise and Storyline • Effective communication and faculty support/consultation skills • Ability to translate technical concepts into user-friendly guidance • Advanced Microsoft Office 365 skills • Working knowledge of instructional design principles • Process improvement and documentation skills • Ability to work independently and collaboratively and make informed decisions in a remote setting

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