Senior Issue Management Analyst

🔥 15 minutes ago

🏈 Alabama, Colorado, +5 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $87.3k - $139.4k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SouthState Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

📋 Description

• Support execution and continuous improvement of the Enterprise Issue Management Program • Serve as the primary point of contact for issue management activities, including program adherence, governance, execution, and tactical Archer deployment • Oversee the issue lifecycle from identification and classification through root cause analysis, corrective action planning, validation, remediation, reporting, and escalation • Support intake, classification, tracking, and reporting of issues from regulatory exams, internal audit, compliance testing, risk assessments, and business self-identification • Track issue records through validation in partnership with issue owners, business and risk management, and second- and third-line risk functions • Maintain issue management procedures, standards, templates, job aids, and system guidance • Partner with Business Risk Leaders and business unit leadership to apply consistent standards and maintain timely issue record updates • Provide guidance on Archer workflows and documentation expectations • Support Issue Management Program training and awareness efforts • Apply and challenge issue classification, severity, root cause, source, and risk rating criteria • Monitor timely closure of issues and corrective actions and confirm documentation supports sustainability and validation requirements • Maintain accurate and complete Archer data • Support development and maintenance of Archer and Power BI dashboards, reporting logic, data feeds, and report templates • Monitor aging, overdue items, extension requests, and missed milestones; coordinate escalation of delayed, systemic, regulatory, or high-risk issues • Prepare issue status, trend analysis, and governance reports for senior leadership and risk committees • Partner with Archer administrators and technology teams on workflow enhancements, data field changes, reporting requirements, user acceptance testing, and defect resolution • Take ownership of tasks and challenges encountered in the assigned position

🎯 Requirements

• Bachelor of Arts or Science in Finance/Accounting, Business, or related field • 5+ years of experience with previous Risk Management and/or Internal Audit experience in banking preferred • Prior management and/or supervisory experience leading risk management programs • Strong understanding of enterprise issue management lifecycle practices • Experience with issue intake, root cause analysis, corrective action planning, and closure validation • Ability to provide credible challenge while maintaining productive stakeholder relationships • Strong analytical and organizational skills with high attention to detail and accuracy • Ability to communicate complex ideas clearly and appropriately for executive, technical, and operational audiences • Excellent critical thinking skills and ability to translate ambiguous issues into actionable plans • Self-motivated and adaptable, with the ability to manage multiple priorities in a dynamic environment • Extensive working knowledge of the financial services industry, products, and services • Strong organizational skills or project management experience • Effective written and verbal communication skills • Ability to develop and maintain strong, collaborative relationships with mid to senior level management, other internal clients, peers, and audit • Strong computer skills, including Microsoft Word, Excel, and PowerPoint • Experience with Governance Risk and Control (GRC) applications • Ability to communicate in person, on the phone, and through electronic channels • Ability to use a computer frequently, including typing and sustained attention to a monitor • Ability to sit, walk, and/or stand for extended periods of time • Ability to bend and reach • For remote positions, a secure and distraction-free setting with reliable internet connection is required; cable or fiber preferred, mobile hotspots not acceptable