Technical Support Specialist

🔥 2 hours ago

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SOVRA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

☁️ SaaS

🏪 Marketplace

Government • SaaS • Marketplace

SOVRA is a purpose-built procurement platform that connects government buyers and suppliers across North America. The company offers a SaaS marketplace and suite of tools to manage the public procurement lifecycle — intake and request creation, solicitation authoring and distribution, proposal management, evaluation and selection, and contract creation and lifecycle management — while emphasizing transparency and compliance. SOVRA powers Bidnet Direct, Merx and Ontopical marketplaces, reports over 1 million active vendors, $22 billion in solicitations awarded in 2025, and thousands of public entities using its solutions daily.

📋 Description

• Safeguard the technical reliability and performance of the platforms supporting billions in transactions. • Resolve complex, escalated technical issues and maintain platform integrity. • Partner with business stakeholders to document and maintain business process rules. • Lead technical implementation of new client environments end-to-end. • Own delivery schedules for key account and new-environment projects. • Document customization requirements and ensure solution testing is validated before go-live. • Troubleshoot system issues and manage tickets via Jira. • Collaborate effectively with Support, Product, and Services teams to resolve technical blockers.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 3-5 years of experience in technical support, platform operations, or business systems analysis. • Strong customer service abilities, including problem-solving, account management, and resourcefulness in high-pressure situations. • Demonstrated ability to research and resolve problems using a variety of resources and tools. • Ability to translate technical findings and trends into insights that inform prioritization and decision-making. • Strong collaboration skills, comfortable working across internal teams and external stakeholders. • Comfortable diagnosing root cause across ambiguous or undocumented systems. • Must be authorized to work in the USA.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Professional development opportunities