Founding Customer Success Lead

🔥 21 minutes ago

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Spangle

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

💰 $6M Seed on 2025-04

Artificial Intelligence • eCommerce • SaaS

Spangle is an AI-first commerce platform that provides an "agentic conversion layer" for retailers and direct-to-consumer brands. Its ProductGPT — a large product model — and autonomous agents decode context, shopper interactions, and merchant data to deliver self-optimizing, real-time shopping journeys from discovery to conversion. Spangle advertises measurable uplifts (e. g. , 50% revenue per visit increase, 2x ROAS, reduced cost per visit) and emphasizes seamless integration with existing commerce stacks, enterprise-grade security, no-code implementation, and continuous learning that personalizes experiences while enforcing brand merchandising controls. Customers cited include REVOLVE, Steve Madden, and others, and the company announced a $15M Series A.

📋 Description

• Turn every customer into a long-term strategic partner • Build enterprise account relationships • Operate as part of the core GTM and product-feedback loop • Help define AI-native enterprise software • Expand the platform across additional commerce surfaces • Own renewal calendar and preserve zero churn • Translate customer feedback into product priorities • Define onboarding and sales-to-CS handoff

🎯 Requirements

• 6+ years in B2B SaaS customer success; last 3–4 owning enterprise accounts with expansion responsibility • Personally managed a $5M+ ARR book with measurable expansion outcomes • Track record of expansion motion, not just retention • Strong commercial instincts • Direct relationships with enterprise commerce or retail buyers (VPs of E-commerce, CMOs, CDOs) • AI-native daily operator • Personal automations you can walk us through with specificity

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) • Unlimited PTO