Customer Care and Sales Specialist I – Business

Job not on LinkedIn

🔥 7 minutes ago

🏈 Alabama, Arizona, +24 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cable ONE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1986

📡 Telecommunications

💰 Post-IPO Debt on 2020-05

Telecommunications

Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.

📋 Description

• Deliver high-quality, end-to-end customer support by resolving inquiries, escalations, and billing issues accurately and efficiently • Act as a trusted advisor, uncovering customer needs through effective discovery and recommending the most appropriate products, services, and solutions • Identify and execute upsell and cross-sell opportunities that enhance the customer’s experience, value, and long-term relationship with the company • Ensure a seamless customer experience by coordinating service changes, installations, and post-installation support • Own the customer interaction, resolving the reason for the call while expanding the conversation to address broader business needs • Maintain accurate account documentation and leverage systems like Salesforce and ACP to track, manage, and optimize customer interactions and sales outcomes • Collaborate with cross-functional teams to resolve complex issues and deliver integrated solutions • Meet or exceed performance metrics, including revenue generation, conversion rates, customer satisfaction, and resolution time • Demonstrate strong problem-solving, communication, and multitasking skills in a fast-paced, customer-first and sales-driven environment

🎯 Requirements

• High school diploma or equivalent. • 1-2 years of customer service or call center experience. • Experience supporting business-level (B2B) customers, preferred. • Proficiency with CRM and billing systems, including Salesforce and ACP. • Experience with Salesforce & ACP • MATHEMATICAL SKILLS - Ability to calculate figures and amounts such as discounts, prorations, and percentages. • LANGUAGE SKILLS - Ability to read and comprehend simple instructions and short correspondence. • Ability to write simple correspondence with accurate grammar. • Ability to articulate both, written and oral, information to customers, clients, and other associates of the organization. • REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. • Ability to deal with problems involving several concrete variables in standardized situations. • Strong customer service skills with emphasis on phones and data entry preferred. • Ability to multi-task in a fast-paced environment with high autonomy, accountability, and reliability.

🏖️ Benefits

• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Additional Perks • Tuition reimbursement (up to $5,250 on 1st year) • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment