Cable ONE
1001 - 5000 employees
Founded 1986
📡 Telecommunications
💰 Post-IPO Debt on 2020-05
Telecommunications
Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.
Dispatch Specialist
Job not on LinkedIn
🕒 June 3
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Cable ONE
1001 - 5000 employees
Founded 1986
📡 Telecommunications
💰 Post-IPO Debt on 2020-05
Telecommunications
Cable ONE is an internet service provider (ISP) that delivers fast and reliable broadband services under the brand name Sparklight. Offering whole-home Wifi and fiber-powered internet with speeds up to 1 Gbps, they serve residential and business customers throughout the United States. Their investments in infrastructure aim to reduce the digital divide by deploying advanced technologies such as modems capable of 10 Gbps speeds. Cable ONE emphasizes customer satisfaction by providing dependable service and support, making their service ideal for work, gaming, and streaming needs.
📋 Description
• Provides phone and chat support to field technicians in need of assistance with work order modifications and customer account requests. • Resolves various types of ticket and email requests and inquiries from the Technical Care Center and Virtual Call Centers. • Monitors technician's routes in order to have an ongoing understanding of availability for work orders. • Sets up locates and outages as required. • This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.
🎯 Requirements
• High School Degree required. • 2 years or more prior experience in Dispatch, Field Technician or Workforce Management (WFM). • Less than one-year prior customer service experience required. • Excellent verbal and written communication. • Strong data-entry ability (alpha/numeric). • Must be able to navigate the internet and be comfortable using various computer programs. • Ability to work in a fast-paced, demanding environment and with good time management. • Understanding of Outlook and GPS. • Understanding of ServiceNow and ACSR.
🏖️ Benefits
• Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Additional Perks • Tuition reimbursement (up to $5,250 on 1st year) • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment • FREE Cable One services for associates who live in a serviceable area • Up to $75/mo. cable/internet stipend (Phoenix associates)
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