Supervisor II – Technical Services

🕒 June 3

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Vantive

WebsiteLinkedInAll Job Openings

10,000+ employees

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams globally. For 70 years, our team has driven meaningful innovations in kidney care. Today, Vantive’s people, solutions and services deliver over 1 million touchpoints each day to patients around the world. As we build on our legacy, we are focused on elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Our goal is to provide therapies that fit more easily into providers’ practices and patients’ lives. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

📋 Description

• Coordinate and manage employee work schedules to meet service delivery targets • Ensure compliance with company HR policies and demonstrate proficiency in timekeeping and People Enterprise systems • Provide real-time virtual escalation support to Field Service Engineers (FSEs) using remote tools • Deliver consistent coaching and performance feedback through the ACE system to engage, develop, and motivate employees • Foster individual and team development while attracting, retaining, and growing top talent • Manage staffing activities including requisition creation, interviewing, hiring recommendations, evaluations, and disciplinary actions • Monitor and improve KPI dashboards and FSE work queues, demonstrating expertise in service dispatching • Conduct ride-alongs with regional FSEs and provide feedback on territory and inventory management best practices • Track and ensure timely completion of required training for all FSEs • Lead or support regional Field Corrective Actions and contribute to vendor management as needed • Analyze customer service history data to support commercial and service team initiatives • Oversee regional onboarding, initial training, and procurement of tools and resources necessary for FSE success • Promote adherence to the company’s Quality Management System and recommend improvements while ensuring team compliance • Demonstrate leadership behaviors that support a flexible and engaging work environment aligned with the company’s goal of being a best place to work • Apply Lean principles and tools to drive continuous improvement across team processes and responsibilities • Lead technical reviews, investigations, and process improvement projects to enhance service quality and operational performance • Comply with all environmental, health, and safety policies, SOPs, and equipment requirements, including department-specific standards • Exemplify Vantive’s cultural values of Care, Own it, Trust, and Innovate in all supervisory actions • Perform additional responsibilities.

🎯 Requirements

• Associate’s degree required; Bachelor’s degree preferred • 5+ years of relevant experience required • 5+ years of formal supervisory experience preferred • Proven ability to resolve complex customer issues with professionalism and efficiency • Strong interpersonal and communication skills • Demonstrated ability to foster teamwork and cross-functional collaboration • Strong analytical skills, including the ability to assess problems, troubleshoot effectively, and interpret statistical data, charts, and tables • Proficient in Microsoft Office applications including Outlook, Word, Excel, PowerPoint, Visio, and Project • Familiarity with business intelligence tools such as Tableau and Power BI • Experience in biomedical engineering practices including installation, preventive maintenance, calibration, and repair of electromechanical and digital medical devices • Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required. Valid driver’s license required.

🏖️ Benefits

• medical, dental and vision coverage that start on day one • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. • Aon Pooled Employer Plan (Aon PEP) • 401(k) retirement savings plan • Flexible Spending Accounts • educational assistance programs • paid holidays • paid time off ranging from 20 to 35 days based on length of service • family and medical leaves of absence • paid parental leave • commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • childcare benefits