Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85.4k - $118.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Sparrow

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $35M Series B - Sparrow on 2025-07

HR Tech • SaaS • B2B

Sparrow is a B2B HR technology company providing an end-to-end employee leave management platform and high-touch service. Its SaaS automates federal, state, and local leave compliance, payroll calculations, filings and notices, reporting, and payroll reconciliation while integrating with HRIS, payroll systems, insurance carriers and even state agencies. Sparrow combines automated software with dedicated leave specialists to support HR/People teams and employees, offers enterprise-ready security and multinational support (U. S. and Canada), and emphasizes cost savings, compliance, and a streamlined employee experience.

📋 Description

• Increase product adoption, lead positive customer experiences, and drive growth through gross renewals and net retention improvements • Optimize the customer lifecycle through engagement programs and initiatives based on customer segmentation • Identify growth and expansion opportunities within the existing customer base to achieve revenue targets • Use raw customer data to maintain an exceptional customer experience • Reduce churn and drive new business growth through advocacy, referenceability, and referrals • Address escalated client issues with speed and urgency, coordinating resources across the company • Conduct strategic quarterly business reviews to ensure client satisfaction and identify opportunities for improvement • Partner with the sales team as a solutions architect on sales calls, providing subject matter expertise and cross-functional resources • Own expansion and upselling revenue targets and generate referrals • Represent the customer voice for product and service enhancements

🎯 Requirements

• 5+ years of experience in Renewal Management, Account Management, Customer Success, or Customer Experience, ideally within SaaS offerings • 2+ years of experience in the leave of absence space, such as at a third-party administrator, disability or absence management carrier, leave management technology provider, or administering leave in-house • Experience building strategic customer engagement plans and thoughtful touchpoints • Experience with high-touch strategic account management and digital-first low-touch models • Proven track record of achieving KPIs • Data-driven approach to process design and work • Highly effective communication skills for building trust, cross-functional collaboration, and B2B customer meetings • Comfort with SQL is a plus • Must be legally authorized to work in the United States • Must be physically working from within the United States

🏖️ Benefits

• Remote work; all employees work remotely across the United States • Equal opportunity employer • Mission-driven work supporting companies and employees through leave management • Diverse, highly talented, and supportive team