Pod Lead, Sparrow Guided Team

🔥 5 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sparrow

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $35M Series B - Sparrow on 2025-07

HR Tech • SaaS • B2B

Sparrow is a B2B HR technology company providing an end-to-end employee leave management platform and high-touch service. Its SaaS automates federal, state, and local leave compliance, payroll calculations, filings and notices, reporting, and payroll reconciliation while integrating with HRIS, payroll systems, insurance carriers and even state agencies. Sparrow combines automated software with dedicated leave specialists to support HR/People teams and employees, offers enterprise-ready security and multinational support (U. S. and Canada), and emphasizes cost savings, compliance, and a streamlined employee experience.

📋 Description

• Oversee the day-to-day workflow of your pod, assigning tasks and leaves to ensure coverage needs are met and SLAs are maintained. • Serve as the primary escalation point for complex or sensitive leave situations within your pod. • Work closely with other Pod Leads to collaborate, share knowledge, and standardize operating cadences across Concierge and Guided. • Work with CX Managers to identify areas of improvement for pod members. • Serve as the subject matter expert on the Guided service model • Ensure your pod has a clear understanding of each customer's policies, workflows, and processes within the Guided framework. • QA leave plans, payroll plans (PPPs), and email communications to ensure accuracy, consistency, and a high standard of customer experience. • Instill confidence in customers and assist with escalated leave questions, empowering both employees and HR admins to navigate next steps independently. • Provide on-the-job training and mentorship to Leave Guides on your pod—supporting new hires through onboarding and shadowing, and upleveling more experienced Leave Guides. • Offer consistent, constructive feedback to support team members' growth and development. • Foster a positive, collaborative team culture by modeling Sparrow's values and encouraging knowledge-sharing.

🎯 Requirements

• Stellar attendance record and strong track record of reliability. • A natural go-to person—others seek you out for questions, guidance, and clarification. • Expert knowledge of leave management and a clear sense of where to find answers when you don't know them. • Skilled at communicating complex information in a clear, empathetic, and actionable way—through email, phone, or video. • Comfortable providing feedback to team members and always looking for ways to support their growth. • Highly organized and detail-oriented, with the ability to track tasks across multiple employees and ensure nothing falls through the cracks. • Proactive in anticipating customer and team needs, and motivated to solve problems before they escalate. • Adaptable and optimistic— you thrive in fast-paced, ever-changing environments and approach uncertainty with a solutions mindset. • Superior organization skills and detail-oriented. Able to track various tasks across different customers and ensure nothing gets lost.

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities