Senior Customer Success Manager

Job not on LinkedIn

🔥 24 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Specright

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $32.9M Series B - Specright on 2021-07

SaaS • B2B • Enterprise

Specright is a specification management software company that provides a cloud-based Specification Data Management (SDM) and spec-first Product Lifecycle Management (PLM) platform. It centralizes product and packaging specifications, ingredients and formulas, bills of materials, supplier collaboration, and project workflows to improve traceability, compliance, sustainability, and speed-to-market. The platform includes modules for packaging management, product data management, supplier collaboration, R&D/formulation tools and an AI assistant that delivers searchable, auditable insights from spec data. Specright serves large enterprises and consumer-product industries (food & beverage, beauty, consumer goods, packaging, life sciences and quick-service restaurants) and emphasizes AI-driven automation, sustainability reporting, and integration with existing systems.

📋 Description

• Develop trusted advisor relationships with customer executive sponsors aligned to business cases and strategies • Establish and oversee customer adoption, training, and best-practice development • Drive incremental customer value and return on investment • Facilitate a community of Specright customers and share best practices • Identify and grow opportunities with sales teams to achieve growth, retention, and renewals • Understand customer requirements, service adoption, and corporate structure for rollout and adoption • Drive ongoing feature enablement • Disseminate application and vertical best practices • Consult with and negotiate with C-level executives • Articulate value and promote adoption and expansion of Specright

🎯 Requirements

• 5+ years relevant work experience • Experience in SaaS account management or strategy consulting a plus • Ability to navigate complex customer organizations effectively • Experience delivering highly effective executive-level presentations • Proven experience managing large, complex SaaS project implementations • Excellent presentation, written, and oral communication skills

🏖️ Benefits

• 100% remote work • Open and relatively flat organization • Collaborative culture emphasizing sharing ideas and information • Entrepreneurial, informal, versatile, intelligent, and fast-paced culture • Inclusive environment and commitment to diversity • Equal opportunity employment