Technical Support Specialist, Tier 2

🔥 2 minutes ago

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Spectrio

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏨 Hospitality

📦 Logistics

💰 Convertible Note on 2014-06

Healthcare • Hospitality • Logistics

Spectrio is a leading provider of comprehensive customer engagement solutions, offering a variety of services including Digital Signage, Interactive Kiosks, Wi-Fi Marketing, Overhead Music, On-Hold Marketing, and Scent Marketing to over 150,000 locations worldwide. Their offerings are designed to enhance the way businesses engage with their customers through innovative, interactive, and sensory experiences. Spectrio caters to a wide range of industries such as automotive, retail, healthcare, hospitality, and many more, aiming to help businesses connect with customers and enhance brand loyalty through dynamic and personalized experiences.

📋 Description

• Provide technical support over the phone to end users • Comprehend and apply technical information, presenting it to customers in a non-technical manner • Perform data entry duties • Monitor, operate, coordinate, and assist others with computer hardware, software, and peripherals • Use computer equipment, software, and diagnostic tools for a broad range of computer operations assignments • Update the supervisor on project or technical issue status • Assist with creating and documenting a technical knowledge base for common end-user issues • Perform other duties as assigned

🎯 Requirements

• 2+ years of related experience with computers and providing customer service in a call center environment • A.S. in Computer Science preferred • Previous CRM and ERP experience preferred • Experience using NetSuite, Google Suite, and other basic computer-related skills • Ability to effectively prioritize and execute tasks and adapt to change • Ability to work under pressure with interruptions and challenging deadlines • Aptitude and desire to learn new skills on the job • Analytical and problem-solving abilities • Team-oriented, collaborative, and positive attitude • Strong customer-service orientation with ability to be courteous and helpful

🏖️ Benefits

• Work From Home - Remote Culture • Internet Allowance per month • Prorated PTO that accrues per pay period after 30 days of employment • 15 vacation/personal days per year for less than 3 years of service • 17 vacation/personal days per year for 3–5 years of service • 20 vacation/personal days per year for 5+ years of service • Up to 40 hours (5 days) of paid sick leave per year • 10 company-paid observed holidays per year • Medical insurance with three plan options (Low HSA, Mid, and High Plans) • Dental insurance with High and Low PPO plan options • Vision insurance • Basic life insurance: $50,000 policy, 100% employer-paid • Short-term disability: 100% employer-paid; covers 60% of weekly salary for up to 26 weeks • Optional voluntary life/AD&D insurance • Long-term disability • Accident insurance • Critical illness insurance • Hospital indemnity • Pet benefits plan • Employee Assistance Program (EAP) with confidential 24/7 support