Product Excellence Leader

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $135.6k - $202.9k / year

⏰ Full Time

🟠 Senior

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S&P Global

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1860

💸 Finance

🏢 Enterprise

🤖 Artificial Intelligence

Finance • Enterprise • Artificial Intelligence

S&P Global is a leading provider of market intelligence, ratings, analytics, and benchmark indices. The company offers comprehensive insights across various domains including finance, commodities, mobility, and sustainability. Renowned for its data-driven solutions, S&P Global assists organizations in navigating complex market trends, evaluating credit risk, and understanding the implications of artificial intelligence and energy transitions. Its diverse offerings, such as S&P Global Market Intelligence, S&P Global Ratings, and S&P Dow Jones Indices, provide critical data and analytics to businesses, government entities, and investors worldwide.

📋 Description

• Own the operational data picture of the product organization: usage trends, NPS signals, delivery metrics, SLA performance, and roadmap health. • Surface patterns, risks, and opportunities before they become escalations. • Build and maintain a single operational dashboard that gives the Growth Council and senior leadership a trusted, current view of organizational performance. • Partner with the Data function on platform intelligence but own the organizational and operational analytics independently. • Establish a disciplined prioritization framework that evaluates every initiative against business impact, user value, and feasibility; communicate roadmap and trade-offs with transparency to senior stakeholders. • Continuously refine team practices, tools, and operating rhythms — building a function that becomes more capable and efficient as the platform and roadmap mature. • Own the product organization's tool stack and ensure it serves the team rather than burdening it. • Standardize operating rhythms across all four functions: intake processes, review cadences, reporting formats, and communication templates. • Ensure institutional knowledge is documented, accessible, and not dependent on any individual. • Own the mechanics of the Growth Council: agenda preparation, decision documentation, follow-through tracking, and pre-read distribution. • Identify and eliminate process friction across the organization. Where functions are stepping on each other, where handoffs are losing context, where decisions are taking longer than they should. • Coordinate the release management process across Execution, Data, and UX, ensuring releases land effectively with the commercial teams that depend on them. • Own the go-to-market coordination layer: ensuring Revenue, Account Management, and Customer Success have what they need before a change ships, not after. • Serve as the primary operational interface between the product organization and Finance, HR, Technology, and Revenue leadership on matters of planning, resourcing, and organizational coordination. • Support the Head of Customer and Commercial Platforms in preparing for executive conversations and leadership presentations. • Manage the steer co operational mechanics in partnership with the program management function, ensuring the governing body runs on the Growth Council's agenda. Flag misalignment early.

🎯 Requirements

• Operational rigor and the ability to build systems that scale. • This is a role that builds the infrastructure other people execute within (not from a task list). • Judgment. The ability to distinguish what requires escalation from what should be handled, and what the Head of Customer and Commercial platforms needs to know from what she does not. • Comfort operating across multiple functions simultaneously without defaulting to one area. • Strong communication. This person represents the Head of CX Product & Data in a wide range of operational contexts. • A bias toward clarity over comfort. When something is not working, this role names it and fixes it rather than accommodating it. • Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

🏖️ Benefits

• Health & Wellness: Health care coverage designed for the mind and body. • Flexible Downtime: Generous time off helps keep you energized for your time on. • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.