Technical Delivery Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🤓 Technical Project Manager

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👻 Ghost score 12%

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SPHERE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

💰 $31M Series B on 2022-11

Cybersecurity • Compliance • SaaS

SPHERE is a company specializing in cybersecurity and identity management solutions. Through its SPHEREboard platform, SPHERE provides organizations with tools for 'Identity Hygiene', enabling the detection and remediation of identity and access issues efficiently. Their offerings include comprehensive services for managing privileged access and ensuring data protection to mitigate risks associated with unregulated identities and data exposure, safeguarding vital organizational assets from potential security threats.

📋 Description

• Manage implementations and upgrades of SPHEREboard, SPHERE’s identity intelligence platform • Lead a delivery pod of technical engineers, Support resources, engineering resources, subcontractors, and client-assigned resources • Serve as the client’s primary point of contact from kickoff through go-live • Plan and run implementations, version upgrades, and environment migrations • Guide clients through infrastructure readiness, including permissions, network access, and database sizing • Configure, tune, and troubleshoot SPHEREboard integrations and scans • Validate identity data across directory, HR, and CMDB sources • Run pilot remediations to configure and demonstrate SPHEREboard remediation capabilities • Liaise with Engineering and Product on client needs and priorities • Lead, coach, and develop the delivery pod; set goals, accountability, and development plans • Forecast capacity across concurrent engagements and protect client commitments • Scale delivery through playbooks, readiness checklists, reusable scripts and configurations, and predictable timelines • Define completion criteria and transition clients to ongoing Support with documentation and sign-off • Track and improve delivery metrics such as time to production and upgrade cycle time • Manage subcontracted and partner delivery resources, including hours, budgets, technical quality, and change control • Enable clients through training and knowledge transfer • Build trusted relationships with technical and executive stakeholders • Identify risks, explain business impact, and recommend options • Partner with Sales, Product, and Support to align priorities and resolve obstacles • Review SOWs, effort estimates, scope, and change orders; support expansion opportunities • Report progress and delivery metrics to leadership

🎯 Requirements

• 8+ years in identity security or infrastructure, including 5+ years delivering identity programs (PAM, IGA, or Active Directory) • Experience in a services or customer delivery role at an enterprise software company, implementing or upgrading that company’s own product • Proven player-coach who has led engineers and/or PMs while staying hands-on in client environments • Working fluency across Active Directory, LDAP, Entra, Windows, UNIX/Linux, databases, file systems, AWS, Azure, CyberArk, SailPoint, and ServiceNow CMDB • Hands-on depth in at least two areas, ideally Active Directory plus PAM or IGA • Understanding of privileged access, effective permissions, and account ownership • Comfortable navigating PowerShell scripts and SQL queries • Track record of standardizing delivery through playbooks, templates, or tooling • Working knowledge of SOWs, time and materials versus fixed fee, and change orders • Able to translate technical issues into business risk and teach client technical teams • Experience navigating complex enterprise stakeholder structures and building consensus • Based in the U.S. Eastern or Central time zone and able to travel to client sites as needed • Preferred: former identity engineer or architect who moved into delivery management • Preferred: Spanish speaking • Preferred: experience in regulated industries such as financial services, utilities, or healthcare • Preferred: experience delivering third-party commercially available software in SaaS and self-hosted deployments

🏖️ Benefits

• Competitive compensation and benefits • Professional growth opportunities • Collaborative and rewarding culture • Opportunities to work alongside talented colleagues, customers, and industry partners

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