Call Center Agent, Part Time

🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $18 - $23 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Spire Orthopedic Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Spire Orthopedic Partners is a forward-looking capital and management partner for leading orthopedic and spine surgeons, operating as a management services organization (MSO) that provides administrative infrastructure and strategic support. The company partners with high-growth orthopedic practices across the Northeastern United States (Connecticut, New York, Massachusetts, Rhode Island), enabling around 165 physicians and 1,800 employees across 40 locations to grow, specialize, and focus on patient care while Spire handles operations, practice integration, and business development.

📋 Description

• Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients • Manage calls from patients requiring medical care and provide / gather information needed • Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy • Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation • Observes telephone flow; offering or requesting assistance as needed • Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service. • All other duties as assigned by the manager.

🎯 Requirements

• A great communicator with a friendly, professional phone presence • Detail-oriented and organized — ability to handle multiple calls and tasks with ease • A team player who thrives in a supportive, fast-paced environment • Previous experience with call centers and healthcare services a plus • Experience with electronic medical records (EMR/EHR) preferred • High School Diploma or Equivalent required.

🏖️ Benefits

• Excellent growth and advancement opportunities • Dynamic environment • Access to a diverse network of practitioners • Broad infrastructure of tools and programs to enhance the employee experience • Competitive Compensation • Generous PTO • Benefits package: health, dental, vision, 401(k), etc.