Scheduler I, Call Center

🕒 July 14

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $21 - $26 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Denver Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1860

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Denver Health is a comprehensive and integrated health system providing compassionate, mission-based healthcare services to the Denver community and the state of Colorado. With a rich history spanning over 164 years, Denver Health operates numerous facilities including a main campus, family health centers, urgent care clinics, and a school-based health center. The organization is dedicated to delivering exceptional care through its team of over 8,200 employees, and offers services such as telehealth, myChart patient portal, pharmacy assistance, and various specialized healthcare services including orthopedics, bariatric surgery, and emergency services. Denver Health also plays a significant role in public health and community welfare, serving approximately one-third of all births in Denver and supporting numerous public school health programs. As a non-profit health system, Denver Health emphasizes accessibility and community engagement, evidenced by numerous awards and funding initiatives to support its mission.

📋 Description

• Answer incoming calls using Denver Health and departmental policies/processes • Resolve customer requests and direct calls to the appropriate area when necessary • Screen and identify customer requirements and take appropriate action • Collect demographic, medical complaint, and key information to facilitate patient care and call resolution • Complete computerized patient scheduling • Collect comprehensive demographic and insurance information for timely and accurate billing • Obtain pre-certification authorization and benefit information necessary for payment • Perform information lookups using all sources of data • Schedule patients with appropriate providers according to requests, provider direction, availability, and approved guidelines • Document and communicate actions and complete activity reports • Maintain equipment operationality and report malfunctions • Research and provide information, resolve or appropriately transfer customer requests • Resolve customer problems, implement solutions, and escalate unresolved issues • Educate customers on additional services and guide patients to resources • Gather, verify, and update demographic, financial, guarantor, insurance, and patient information in practice management, electronic health record, and Denver Health applications

🎯 Requirements

• High School Diploma or GED Required • Two years customer service or healthcare experience Required • Bilingual Spanish required • Reliable cable-based home internet is required • Familiar with a variety of healthcare concepts, practices, and procedures • Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills • Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures • Knowledge of Commercial Insurance referral and authorization process is preferred • Ability to perform basic math • Able to type 40wpm • Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems • Must reside in the Denver metro area

🏖️ Benefits

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays • 100% paid parental leave up to 6 weeks • Immediate eligibility for retirement plans with employer contribution up to 9.5% • Generous medical, dental, vision plans • Employer paid disability and life insurance • Comprehensive well-being programs including on-site employee fitness center and nationally recognized RESTORE Center • Free RTD EcoPass (public transportation) • Childcare discount programs • Exclusive perks on large brands, travel, and more • Tuition reimbursement & assistance • Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) • Professional clinical advancement program & shared governance • Public Service Loan Forgiveness (PSLF) eligible employer • Free student loan coaching and assistance navigating the PSLF program • National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

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