Vendor Operations Specialist

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Splitero

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

🏠 Real Estate

💰 $11.7M Series A on 2023-01

Finance • Real Estate

Splitero is a company that provides an innovative financial solution allowing homeowners to access their home equity without incurring new debt or additional monthly payments. By offering a Home Equity Investment option, they provide cash upfront in exchange for a share of the home's future value. This allows homeowners to pay off debt, renovate their homes, or invest in other financial goals while maintaining ownership and staying in their homes. Splitero's model ensures that they are aligned with homeowners' success, offering flexible terms and low fees, and sharing in the appreciation or depreciation of the property's value.

📋 Description

• Maintain accurate and current vendor-specific procedures, contact lists, escalation paths, coverage information, fees, and internal resources. • Own the coordination and delivery of team training for new or updated vendor-related technology and portals, partnering with internal teams and vendor counterparts to ensure successful adoption. • Flag vendor performance breaches against established service-level agreements, turn times, quality expectations, and operational commitments. • Coordinate the onboarding of new vendors by coordinating requirements, timelines, pilot testing, documentation, training plan, and internal communication. • Support the sourcing of prospective vendors by researching coverage, capabilities, pricing, service levels, and operational fit.

🎯 Requirements

• You have 3-5 years of experience in vendor operations, vendor management, mortgage or real estate operations, project coordination, or a related operational role. • You have experience monitoring service-level agreements, turnaround times, operational performance, or quality metrics. • You are comfortable working with reports and translating performance data into clear risks, trends, and recommended actions. • You are highly organized and able to manage multiple escalations, deadlines, meetings, and follow-ups simultaneously. • You demonstrate strong attention to detail and maintain accurate documentation, meeting notes, procedures, and performance records. • Experience supporting title, appraisal, mortgage, real estate, or financial services vendors is preferred. • Experience using Salesforce, spreadsheets, dashboards, or vendor management systems is preferred. • Ability to work 8:00 a.m.–5:00 p.m. Pacific Time is required. • Desire to participate in fast-paced early-stage startup • Adaptability: Embraces changing circumstances with resiliency and positivity • Team-Oriented: Prioritizes collaboration, inclusivity, and teammate support

🏖️ Benefits

• OneTeam Culture - We foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued. We believe in celebrating our successes, doing the right thing, and helping each other so we grow as a team and as individuals. • Generous Resources - We want to ensure you are set up to do your best work. In addition to a solid tech stack, and access to any WeWork location, you will receive a monthly cell and internet stipend. • Premium Healthcare - We offer comprehensive healthcare plans for you and your family, which employees are eligible for on their first day. • Flexible PTO and Parental Leave - We offer a generous PTO and encourage employees to take time off to recharge. We're proud to offer a parental leave policy that allows you to welcome your new addition without worry.