Member Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sportsman's Guide

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1977

🍽️ Food & Beverage

🏭 Manufacturing

🛍️ eCommerce

Food & Beverage • Manufacturing • eCommerce

Sportsman's Guide is an e-commerce retailer specializing in hunting, shooting, fishing, camping and other outdoor gear. The company sells firearms, ammunition, optics, clothing, footwear, boating and camping equipment, and related accessories through its online catalog and digital storefront, offering promotional deals, a paid Buyers Club membership with discounts and shipping perks, and branded payment options. It targets consumers buying outdoor and sporting goods and operates primarily as a direct-to-consumer online merchant.

📋 Description

• Own engagement, satisfaction, and retention for the existing Insiders Club membership base • Build onboarding that gets new members to real value immediately and own onboarding CSAT • Own the subscription lifecycle end to end, including dunning and payment retries • Own renewal outcomes across billing cycles • Track member health signals and proactively reach out before members disengage • Own the save flow for voluntary cancellations and deploy appropriate offers • Recover members lost to failed payments and distinguish payment failure from lost interest • Own member engagement and sentiment and fix friction across teams • Own CSAT and NPS and close the loop on findings • Identify members ready for upgrades and hand them to Sales as warm, qualified leads • Partner with Sales on growth programs such as referrals • Protect future reactivation and referral value during cancellations • Drive member retention and engagement as the primary KPI

🎯 Requirements

• 3+ years in customer success, account management, or retention for a subscription or membership business • Hands-on experience with subscription billing systems; Chargebee is a strong plus • Track record running onboarding and retention programs • Comfort owning strategy and execution • Experience working hands-on with a small team reporting in • Energetic and self-directed • HubSpot or similar CRM and lifecycle marketing experience is a bonus • E-commerce or DTC background is a bonus • Experience building a customer success function from scratch is a bonus • Florida preferred

🏖️ Benefits

• Full-time remote work • Opportunity to work with the world's largest private inshore saltwater fishing club • Opportunity to own and build a membership experience • Opportunity to surface expansion opportunities and partner with Sales on growth programs • Equal opportunity employment